PAYMENT PROCESS RESET

I have now been trying from Tuesday 25th July to have my payment process reset. I would like to join this site, but it seems like they are a bogus business. The email address I used is as follows: customerservice@single60sdating.co.za I have also used a fax number and sent a complaint form to their fax number which is: +44 207 7859384 NO ANSWER WHAT SO EVER