Cway
1.8|9 reviews
MR
Makhosazane R
1 reviews | Active since Member
11 Mar 2025, 16:38
support@cwayinternet.co.za or accounts@c-way.co.za or sales@c-way.co.za
I've been with cway(Standerton) for a while , and succumbed to their poor internet connection and poor service.the front desk lady is extremely rude too. I decided to cancel my contract with them in Jan *within their 1month notice policy*, they begged me to give them time so they're could try fixing their connection, they still failed and I still persisted on canceling. I sent a follow up message end of Feb to remind them of my cancellation, only then did they' send me a cancellation form saying I need to fill in the form and I can only cancel end of March , in that email the front desk lady threatened to have me blacklisted and send their attorneys. They have lost so many customers because of their services and now they Use financial and legal tactics to manipulate customers
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Replies (53)MR
Makhosazane R's updateReviewer Update
11 Mar 2025, 16:43co.za> wrote:Dear Customer
We already now told you that you need to follow the correct procedures according to our Ts&Cs. You did not cancel yet! As long as you don't cancel the correct way, billing will continue. As you are already overdue, you will be liable for all outstanding fees.
What is the process if you don't settle the account and don't cancel. The process is as follows.1) You will be handed over for legal collection and judgement.2) You will be blacklisted with the SA credit bureau.
This process is non-negotiable. It will be followed.
We do not change the process according to every customers opinion and will also not do it now.
Thank you for understanding.
Warm RegardsThis was her response to my cancellation
We already now told you that you need to follow the correct procedures according to our Ts&Cs. You did not cancel yet! As long as you don't cancel the correct way, billing will continue. As you are already overdue, you will be liable for all outstanding fees.
What is the process if you don't settle the account and don't cancel. The process is as follows.1) You will be handed over for legal collection and judgement.2) You will be blacklisted with the SA credit bureau.
This process is non-negotiable. It will be followed.
We do not change the process according to every customers opinion and will also not do it now.
Thank you for understanding.
Warm RegardsThis was her response to my cancellation
MR
Makhosazane R's update11 Mar 2025, 16:43
Reviewer Update
co.za> wrote:Dear Customer
We already now told you that you need to follow the correct procedures according to our Ts&Cs. You did not cancel yet! As long as you don't cancel the correct way, billing will continue. As you are already overdue, you will be liable for all outstanding fees.
What is the process if you don't settle the account and don't cancel. The process is as follows.1) You will be handed over for legal collection and judgement.2) You will be blacklisted with the SA credit bureau.
This process is non-negotiable. It will be followed.
We do not change the process according to every customers opinion and will also not do it now.
Thank you for understanding.
Warm RegardsThis was her response to my cancellation
We already now told you that you need to follow the correct procedures according to our Ts&Cs. You did not cancel yet! As long as you don't cancel the correct way, billing will continue. As you are already overdue, you will be liable for all outstanding fees.
What is the process if you don't settle the account and don't cancel. The process is as follows.1) You will be handed over for legal collection and judgement.2) You will be blacklisted with the SA credit bureau.
This process is non-negotiable. It will be followed.
We do not change the process according to every customers opinion and will also not do it now.
Thank you for understanding.
Warm RegardsThis was her response to my cancellation