Da Vinci spa worst experience

I booked the Wisdom Package at the Da Vinci Spa for my husband's birthday on the 2nd of May 2021. We got to the spa at 9:20 for treatments to start at 10am as per the package after the full body massage you have lunch then a facial this can be confirmed on the package as per the website.  However after our full body they did our facial then we where told to dress and go to the resturant for lunch it is now 14:15 we were served cold lunch then we send it back to be warmed up . We also order a Virgin ****tail which was not virgin . Very disappointing also the lady at the spa said this is how it works so we said do people eat lunch at 2:30 as everyone else in the restaurant was having high tea. We were done with lunch at 3pm and where still outstanding our manicures and pedicures which we did not have as their attitude is horrible.  They spoilt my husband's birthday.