DV
Da Vinci Spa
Unclaimed Business
DV
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKR
KRISHALIA R
1 reviews | Active since Jan 2020
2 May 2021, 13:01
Da Vinci spa worst experience
I booked the Wisdom Package at the Da Vinci Spa for my husband's birthday on the 2nd of May 2021. We got to the spa at 9:20 for treatments to start at 10am as per the package after the full body massage you have lunch then a facial this can be confirmed on the package as per the website. However after our full body they did our facial then we where told to dress and go to the resturant for lunch it is now 14:15 we were served cold lunch then we send it back to be warmed up . We also order a Virgin ****tail which was not virgin . Very disappointing also the lady at the spa said this is how it works so we said do people eat lunch at 2:30 as everyone else in the restaurant was having high tea. We were done with lunch at 3pm and where still outstanding our manicures and pedicures which we did not have as their attitude is horrible. They spoilt my husband's birthday.
Helpful (0)
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KRISHALIA R
1 reviews | Active since Jan 2020
2 May 2021, 13:01
Da Vinci spa worst experience
I booked the Wisdom Package at the Da Vinci Spa for my husband's birthday on the 2nd of May 2021. We got to the spa at 9:20 for treatments to start at 10am as per the package after the full body massage you have lunch then a facial this can be confirmed on the package as per the website. However after our full body they did our facial then we where told to dress and go to the resturant for lunch it is now 14:15 we were served cold lunch then we send it back to be warmed up . We also order a Virgin ****tail which was not virgin . Very disappointing also the lady at the spa said this is how it works so we said do people eat lunch at 2:30 as everyone else in the restaurant was having high tea. We were done with lunch at 3pm and where still outstanding our manicures and pedicures which we did not have as their attitude is horrible. They spoilt my husband's birthday.
0
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Vernaline U
1 reviews | Active since Jan 2020
17 Feb 2018, 14:54
No feedback & terrible service
I went to the Da Vinci early December before my holiday and booked a five hour package as well as extras. (I frequent different spas on a regular basis) The massage was great, the rest not bad, but the very next day on my way to the airport I noticed that both chipped toenail and fingernail polish . I called and was told to come in to redo my nails when back which is exactly what I did. In the mean time a friend had gone and had the same issue but didnt say anything. We both decided to book a few treatments and i had an eyebrow wax as well. I left with bleeding eyes and I still have a scar, months later on my left eye. The nail polish (new according to the manager and very few colours) had bubbles in it. Every friend I showed was horrified that a spa cannot offer you the products and service that you paid for!! Instead of gel I had regular polish with bubbles in it. My friend cut her treatments short (we booked a few hours each) because she noticed I was swollen and in pain. We spoke to the front desk lady who called the manager. She expressed her dismay and said that she will get the Manager above her to give us a call. We were never contacted even though we both left our email adresses, contact numbers etc and I called the Da Vinci spa at least four times. The receptionist at the spa told me that she gave the details and that Margarita promised to call me. I called again and again and never did this Margarita ever have contact with me not did the client liaison person who was at the spa at the same time as us even talk to us. Only later did we find out that she was the one that had pedicures at the same time as us. We discussed my trauma in front of her. We both felt that we paid good money for treatments that were not seen through (my friend) and not done correctly (my wax and pedicure/manicure) They simply didn't seem to be able to handle complaints and just didn't seem competent to do simple waxing. we have never gone to the Da Vinci Spa for just one or two treatments but hours of treatments weekly/monthly. The fact that they couldnt bother to call regular customers to get even just feedback is shocking and I'll never go back to the spa-neither will any of my friends who frequented the Da Vinci Spa before. Nor will we go to the restaurant either. Da Vinci is completely off the radar for us.
Helpful (0)
|Replies (0)VU
Vernaline U
1 reviews | Active since Jan 2020
17 Feb 2018, 14:54
No feedback & terrible service
I went to the Da Vinci early December before my holiday and booked a five hour package as well as extras. (I frequent different spas on a regular basis) The massage was great, the rest not bad, but the very next day on my way to the airport I noticed that both chipped toenail and fingernail polish . I called and was told to come in to redo my nails when back which is exactly what I did. In the mean time a friend had gone and had the same issue but didnt say anything. We both decided to book a few treatments and i had an eyebrow wax as well. I left with bleeding eyes and I still have a scar, months later on my left eye. The nail polish (new according to the manager and very few colours) had bubbles in it. Every friend I showed was horrified that a spa cannot offer you the products and service that you paid for!! Instead of gel I had regular polish with bubbles in it. My friend cut her treatments short (we booked a few hours each) because she noticed I was swollen and in pain. We spoke to the front desk lady who called the manager. She expressed her dismay and said that she will get the Manager above her to give us a call. We were never contacted even though we both left our email adresses, contact numbers etc and I called the Da Vinci spa at least four times. The receptionist at the spa told me that she gave the details and that Margarita promised to call me. I called again and again and never did this Margarita ever have contact with me not did the client liaison person who was at the spa at the same time as us even talk to us. Only later did we find out that she was the one that had pedicures at the same time as us. We discussed my trauma in front of her. We both felt that we paid good money for treatments that were not seen through (my friend) and not done correctly (my wax and pedicure/manicure) They simply didn't seem to be able to handle complaints and just didn't seem competent to do simple waxing. we have never gone to the Da Vinci Spa for just one or two treatments but hours of treatments weekly/monthly. The fact that they couldnt bother to call regular customers to get even just feedback is shocking and I'll never go back to the spa-neither will any of my friends who frequented the Da Vinci Spa before. Nor will we go to the restaurant either. Da Vinci is completely off the radar for us.
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