Dairymaid
1.3|51 reviews
CP
Christopher P
1 reviews | Active since Member
09 Nov 2025, 11:30
DAIRT**** UN-CARING DISINTERESTED Customer Responses 1 Month & counting
Called to raise valid complaint,(10/06/2025) re: 2 X 2litre Ice-creams, 1 the packaging was damaged, the other product was sub-standard and inedible. Representative listened, requested I share info, so then shared numerous pictures, bar codes, expiry dates, details- to their Whatsapp number, which I did same day. I was informed this would take 2 weeks to review and get back to me. I followed up on 22/10/2025 automated reply via IA, in response. Followed up again 8/11/2025. Additionally tried calling their toll-free number, no reply. Sent emails again- same NO RESPONSES to date. SHOCKINGLY bad, unacceptable way to treat customers! Woefully dismal customer service and illustrates the way large companies, ie DAIR****, are hiding behind anonymous AI and whats app and couldn't be bothered to actually call or take complaints seriously at all. DAIRY****- you silence and ignoring complaints is NOT rectifying or taking the complaint seriously in any way, manner or form. No matter how much we enjoy these products, my family and friends are CEASING to buy Dairy****'s ice-creams from here onward.
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Christopher P's updateReviewer Update
10 Dec 2025, 07:22SO PLEASED to see that I am not, NOT, the only person unhappy with this shockingly bad
service" It appears Dairy**** hide behind anonymous Whatsapp group when you try to contact them. their website and subsequent emails are not in working order, so essentially, you are stuck with your issues and they continue disregarding valid complaints. My complaint 2 months later HAS STILL NOT been addressed or even responded to. No matter what, I will never buy or use, or recommend this group or Product. U have shared my experience with family and friends, who will also join my non-supporting of Dairy**** products.
Shame on you Dairy****, SHAME, shame
service" It appears Dairy**** hide behind anonymous Whatsapp group when you try to contact them. their website and subsequent emails are not in working order, so essentially, you are stuck with your issues and they continue disregarding valid complaints. My complaint 2 months later HAS STILL NOT been addressed or even responded to. No matter what, I will never buy or use, or recommend this group or Product. U have shared my experience with family and friends, who will also join my non-supporting of Dairy**** products.
Shame on you Dairy****, SHAME, shame
CP
Christopher P's update10 Dec 2025, 07:22
Reviewer Update
SO PLEASED to see that I am not, NOT, the only person unhappy with this shockingly bad
service" It appears Dairy**** hide behind anonymous Whatsapp group when you try to contact them. their website and subsequent emails are not in working order, so essentially, you are stuck with your issues and they continue disregarding valid complaints. My complaint 2 months later HAS STILL NOT been addressed or even responded to. No matter what, I will never buy or use, or recommend this group or Product. U have shared my experience with family and friends, who will also join my non-supporting of Dairy**** products.
Shame on you Dairy****, SHAME, shame
service" It appears Dairy**** hide behind anonymous Whatsapp group when you try to contact them. their website and subsequent emails are not in working order, so essentially, you are stuck with your issues and they continue disregarding valid complaints. My complaint 2 months later HAS STILL NOT been addressed or even responded to. No matter what, I will never buy or use, or recommend this group or Product. U have shared my experience with family and friends, who will also join my non-supporting of Dairy**** products.
Shame on you Dairy****, SHAME, shame