EFT DEPOSIT NEVER REFUNDED

Dales Bros behaves likes ****mers! They don't communicate their processes upfront! They ask for a so "refundable deposit" and emphasize that it should be immediate But, when they have to refund you they don't even say how long it will take for them to refund the money! After 2 days of enquiring for a refund their Accountant Leslie tells me it will be done after 3 days making 5 days!