FED UP FOR BAD SERVICE, BAD ATTITUDES AND BAD CLIENT SERVICE FROM ROBINSON AUTO, TRADING AS DALY FORD KLERKSDORP. DAL

I have been a Ford client from 1977 and have always had good reports about the services and even my vehicles. H9wever I needed some spares in the last 10 years I have been living in Klerksdorp area. DALY FORD has been the worst experiencevI have had since 1977. I have been on 4 different times and years since 2016 needed to purchase spares. On al 4l thesepurchases I was given the wrong spares. To top 8t all the first service they did on my car my cars outer area at door was damaged and they denied it. Then they manual of my vehicle was removed and not placed back, that they denied as well. 3 years later i had to purchase another part and as I said always wrong parts. I battle to get my money back as I had to purchase said item somewhere else. Another 2 years passed and same uappened. I m a pensioner, I have to get the right item when I give them all my cars detai S as I am the only driver since I bought the car new out of the box at Ford in Germiston. All the details stayed the same all the years vin, engine etc, only the tegistration changed due to me moving over different provinces where I also used Ford and was always happy. Now in April 2023 I had a problem with the water pump, wrong part given had problems getting my money back, and the cars latch for the bonnett now in March 2025, I am still experiencing even worse. Not only was I treated like a ****bag on several occasions by the staff, at first they seem nicem then because I keep asking about right parts they get angry, put the phone down in my ear several times, from the switchboard operator up to the parts , finance and service departments staff. I was even told by one of the staff that I can go to hell as his father is an Attorney in Cape Town and he will not oblige me by giving me the Managers name or owner. The other person did n9t know who he is working for and the other lady said she was the manager and **** once again. Still we had to ho to the bank and get documents as they could not revere the purchase that was made to them. It had to be cleared so that it could show immediate payment. But today I was told I must wait until they again want to give my money back. Just a small insult again... when we took the part, I asked for the service manager to check as my car was there to see that it was correct. It was too much trouble and he sent a parts salesman to check, it ended up in being incorrect again. 1. Dealing with Daly Ford which is actually Ribinson Auto, trading as Daly Ford, has not been a good experience in all the times I have dealt with them. 2. As I life long client of Ford, they are really making the name of Ford bad. 3. Client service dshould be at all times good, as your client is in need of the genuine parts and not sub-standard.. Daly Ford staff needs to learn what is a good lient service. 4. Not only I have been treated so bad but some other people I have dpoken to as well, plus they did not know my husband and treated him badly too. 5. STAFF OF DALY FORD, they should learn to respect people, my qualifications is much higher than theirs, but, I still had to hear about the father's degree as a lawyer from Mr Engelbrecht. 6. I will never purchase anything again from them. 7. I want a written apology from tge owner, Manager and the staff that told me that they will stick together and say I was the person giving them a bad attitude. 8. Stop lying and dpeak the truth about the FloorvManager that runs this branch. 9. Give the clients the correct parts or give their money back without giving the clients problems as you are to lazy to fo a credit as finance or bookkeeper 9r accountant, ehatever you choose to call yourself. 10. I think it's time that this sub-standard attitudes must be changed and win our countries business practices back again

Thank you Annatjie Joubert.