Poor service by sales representative

Item: Dampcon
Rating: 1
Author: Dr O

One of your sales representees, Craig Kindon, visit my property on Friday 16 August 2024 to quote for waterproofing. I have still not received a quotation 10 days later in spite an email reminder. Poor service by your sales staff. They are costing you money. Poor first impression of your company. I have in the meantime accepted a quotation from another company who responded the same day with a quotation.

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Replies (53)

Dampcon's replyOfficial

26 Aug 2024, 07:19

Dear Dr Danie O

Thank you for reaching out to us, via Hello Peter, and highlighting where your experience was not in keeping with our standards or your expectation.

Please accept our apology as one of our service standard is to ensure that our customers receive their quotes within 24 hours after inspection. Our aim is to provide 5 star service and we appreciate you bringing your experience to our attention.

Feel free to reach out to me directly at any stage should you wish to discuss this further or should there be anything else we could assist on and we'll do our utmost best to ensure that you receive nothing less than 5 star service going forward.

My direct email is christopher@dampcon.co.za and my cell number is 0845007890.

Regards,

Christopher

Best regards,

Dampcon's reply26 Aug 2024, 07:19

Official

Best regards,