Customer service sucks!!!

I first stumbled across Dandibids when I saw a notification on Google Chrome that I won a free cellphone with Google Chrome and I need to pay a $2 shipping fee. I was foolish to believe this but did because I spent a fortune advertising with Google Adwords so I thought they decided to give me something for a change but was wrong because Dandibids was hidding somewhere like a criminal waiting to attack. I did not register but was billed for a subscription fee, tried many times to get answers but the only reply that I received from accounts departments was that they \cannot find me on their system so cannot comment"on why they are stealing $100 at a time from my account. After cancelling my card I was then charged on my new card which I still haven't taking out of the packaging"