Extremely poor refund handling and customer service

I placed an order with Daniel Wellington in November and refused delivery of one of the watches. I was informed that my refund had already been processed, however to date I still have not received it.

Despite providing my order number multiple times and responding to every email request, the matter remains unresolved. I later discovered that another delivery was accepted while I was away, which I immediately reported and made available for collection so the refund could be fast-tracked yet no courier has been arranged and no clear communication has been provided.

I have followed up repeatedly by email and have received either no response or generic replies with no action. I am now sitting with the product in my possession and no refund, months after the original purchase.

This has been one of the most frustrating online shopping experiences I have had. I am simply asking for what I am owed the refund for a returned product but I have had to chase this for weeks with no resolution.

I would appreciate Daniel Wellington urgently arranging the collection of the parcel and processing my refund without further delay.