DW
Daniel Wellington
Unclaimed Business
DW
AI Review Summary
Based on recent customer reviews, Daniel Wellington receives overwhelmingly negative feedback centered on severe delivery failures, unprocessed refunds, and unresponsive customer service. Customers report waiting weeks or months for orders and refunds with little to no communication. The returns process is widely criticized as impractical, requiring international shipping to the Netherlands despite local stores existing. In-store experiences, particularly at the Menlyn branch, are described as rude and unhelpful. Multiple reviewers warn against purchasing online, citing lost parcels, courier mismanagement through UPS, and a complete lack of accountability from the brand.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|29 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(3.6%)
1(96.4%)
5(0%)
4(0%)
3(0%)
2(3.6%)
1(96.4%)
Frequently Asked Questions About Daniel Wellington
Based on recent customer reviews, Daniel Wellington receives overwhelmingly negative feedback centered on severe delivery failures, unprocessed refunds, and unresponsive customer service. Customers report waiting weeks or months for orders and refunds with little to no communication. The returns process is widely criticized as impractical, requiring international shipping to the Netherlands despite local stores existing. In-store experiences, particularly at the Menlyn branch, are described as rude and unhelpful. Multiple reviewers warn against purchasing online, citing lost parcels, courier mismanagement through UPS, and a complete lack of accountability from the brand.
Daniel Wellington has a TrustIndex of 0 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. Hellopeter has tracked Daniel Wellington across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Calden N
1 reviews | Active since Jan 2020
13 Mar 2026, 14:43
Pathetic service
Daniel Wellington online warranty claims is absolutely pathetic and disorganised I've sent a email regarding the issue and the factory defect the ring has..but no response from them the level of service is poor!!! Very unhappy customer ☹️
Helpful (0)
|Replies (0)CN
Calden N
1 reviews | Active since Jan 2020
13 Mar 2026, 14:43
Pathetic service
Daniel Wellington online warranty claims is absolutely pathetic and disorganised I've sent a email regarding the issue and the factory defect the ring has..but no response from them the level of service is poor!!! Very unhappy customer ☹️
0
Replies (0)MM
Matsidiso M
1 reviews | Active since Jan 2020
5 Mar 2026, 17:27
Bad service
I bought a bracelet online, returned it because it was too small. I followed up to see if it was received so i can get my refund but no refund and no responses to my emails.
Helpful (0)
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Matsidiso M
1 reviews | Active since Jan 2020
5 Mar 2026, 17:27
Bad service
I bought a bracelet online, returned it because it was too small. I followed up to see if it was received so i can get my refund but no refund and no responses to my emails.
0
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Ilse S
1 reviews | Active since Jan 2020
26 Jan 2026, 11:13
Daniel Wellington returns
Returned a parcel for a watch that was not the right size. Now the parcel is lost. No feedback and a loss of R2,690. Don't ever buy anything online with them. Went to the store in Menlyn for assistance and received the worst service with extremely rude personnel.
Helpful (0)
|Replies (0)IS
Ilse S
1 reviews | Active since Jan 2020
26 Jan 2026, 11:13
Daniel Wellington returns
Returned a parcel for a watch that was not the right size. Now the parcel is lost. No feedback and a loss of R2,690. Don't ever buy anything online with them. Went to the store in Menlyn for assistance and received the worst service with extremely rude personnel.
0
Replies (0)NB
Nontlahla B
1 reviews | Active since Jan 2020
22 Jan 2026, 07:47
I have bee writing e...
I have bee writing emails numerous times following up on my refund and there is no response from there team
Helpful (0)
|Replies (0)NB
Nontlahla B
1 reviews | Active since Jan 2020
22 Jan 2026, 07:47
I have bee writing e...
I have bee writing emails numerous times following up on my refund and there is no response from there team
0
Replies (0)LS
Linathi S
1 reviews | Active since Jan 2020
18 Jan 2026, 20:28
Pathetic service
I had bought a watch online from Daniel Wellington I received it on the 6th of December. The watch is small and I wanted to return it to buy a bigger one. I’ve followed the return process as per email I received as they said I can’t return in store. I logged the return with the courier company UPS and on the day of collection they sent an email to say my parcel has been collected when it has not been collected. I made contact with the courier regarding this and they said I should ignore the email the driver is still on the way. To date my parcel is yet to be collected. I’ve have been calling the courier everyday since and holding for over 20min to get through to an agent and be told they will follow up with the Cape Town team. This is such an inconvenience as this is suppose to be a Christmas gift hence I bought it way in advance to avoid delays. The service of your courier is pathetic to say the least. It’s been over a month of back and forth with UPS and Daniel Wellington trying to get assistance. I’ve been more than patient!
Helpful (0)
|Replies (0)LS
Linathi S
1 reviews | Active since Jan 2020
18 Jan 2026, 20:28
Pathetic service
I had bought a watch online from Daniel Wellington I received it on the 6th of December. The watch is small and I wanted to return it to buy a bigger one. I’ve followed the return process as per email I received as they said I can’t return in store. I logged the return with the courier company UPS and on the day of collection they sent an email to say my parcel has been collected when it has not been collected. I made contact with the courier regarding this and they said I should ignore the email the driver is still on the way. To date my parcel is yet to be collected. I’ve have been calling the courier everyday since and holding for over 20min to get through to an agent and be told they will follow up with the Cape Town team. This is such an inconvenience as this is suppose to be a Christmas gift hence I bought it way in advance to avoid delays. The service of your courier is pathetic to say the least. It’s been over a month of back and forth with UPS and Daniel Wellington trying to get assistance. I’ve been more than patient!
0
Replies (0)NM
Nondumiso M
1 reviews | Active since Jan 2020
16 Jan 2026, 11:25
Bad customer service
I regret buying from DW online, they have the worse customer service. Their return/exchange system is not user friendly, there’s no direct line to contact them. They take for ever to respond to email. I wish I had read the reviews before making an online purchase. I’m even afraid to return my parcel because of the reviews I’m reading here.
Helpful (0)
|Replies (0)NM
Nondumiso M
1 reviews | Active since Jan 2020
16 Jan 2026, 11:25
Bad customer service
I regret buying from DW online, they have the worse customer service. Their return/exchange system is not user friendly, there’s no direct line to contact them. They take for ever to respond to email. I wish I had read the reviews before making an online purchase. I’m even afraid to return my parcel because of the reviews I’m reading here.
0
Replies (0)TN
Tee N
1 reviews | Active since Jan 2020
13 Jan 2026, 03:54
Extremely poor refund handling and customer service
I placed an order with Daniel Wellington in November and refused delivery of one of the watches. I was informed that my refund had already been processed, however to date I still have not received it. Despite providing my order number multiple times and responding to every email request, the matter remains unresolved. I later discovered that another delivery was accepted while I was away, which I immediately reported and made available for collection so the refund could be fast-tracked yet no courier has been arranged and no clear communication has been provided. I have followed up repeatedly by email and have received either no response or generic replies with no action. I am now sitting with the product in my possession and no refund, months after the original purchase. This has been one of the most frustrating online shopping experiences I have had. I am simply asking for what I am owed the refund for a returned product but I have had to chase this for weeks with no resolution. I would appreciate Daniel Wellington urgently arranging the collection of the parcel and processing my refund without further delay.
Helpful (0)
|Replies (0)TN
Tee N
1 reviews | Active since Jan 2020
13 Jan 2026, 03:54
Extremely poor refund handling and customer service
I placed an order with Daniel Wellington in November and refused delivery of one of the watches. I was informed that my refund had already been processed, however to date I still have not received it. Despite providing my order number multiple times and responding to every email request, the matter remains unresolved. I later discovered that another delivery was accepted while I was away, which I immediately reported and made available for collection so the refund could be fast-tracked yet no courier has been arranged and no clear communication has been provided. I have followed up repeatedly by email and have received either no response or generic replies with no action. I am now sitting with the product in my possession and no refund, months after the original purchase. This has been one of the most frustrating online shopping experiences I have had. I am simply asking for what I am owed the refund for a returned product but I have had to chase this for weeks with no resolution. I would appreciate Daniel Wellington urgently arranging the collection of the parcel and processing my refund without further delay.
0
Replies (0)RB
Ryno B
1 reviews | Active since Jan 2020
11 Jan 2026, 09:47
Daniel Wellington is useless
We just walked out of Daniel Wellington in Memlyn mall. We wanted to find out how to return a faulty item bought online asthey had no stock instore after a diamond fell out. The guy at the counter was rude and not helpfull at all. Even wemt on to do otjer stuff while we were talking to him. I will never ever buy anything from Faniel Wellington again and especially from that store. They are rude and useless and doesnt even present well in the store. They are a disgrace
Helpful (0)
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Ryno B
1 reviews | Active since Jan 2020
11 Jan 2026, 09:47
Daniel Wellington is useless
We just walked out of Daniel Wellington in Memlyn mall. We wanted to find out how to return a faulty item bought online asthey had no stock instore after a diamond fell out. The guy at the counter was rude and not helpfull at all. Even wemt on to do otjer stuff while we were talking to him. I will never ever buy anything from Faniel Wellington again and especially from that store. They are rude and useless and doesnt even present well in the store. They are a disgrace
0
Replies (0)