Horrible fibre service

I had previously used WebAfrica as a fibre provider, but cancelled and changed providers as the speeds I was getting with my fibre were terrible. Changed to a different provider and it worked like a charm.

When I moved house to Table View, I decided to give WebAfrica another chance as they are really simple to get started with and their on-boarding process is quite good.

Same issue, dog slow internet which resulted in me having to disconnect from my wireless and hotspot my mobile phone just to be able to have a Google Hangouts meeting. Best speedtest from an international server was around 6Mbps and this is on a 100Mbps fibre!

After a few rounds of useless support in which they basically just tried to blame the router I was using, I just gave up and cancelled. I switched to Afrihost which has been working like a dream ever since - same router, same fibre etc.

I cancelled in July and was informed that August would be the last month, which is fair enough. Got an email on 1 September notifying me that my cancellation had been processed. A few days later I got an email notifying me of a clawback on the fibre installation to the value of R1700. Despite the fact that I already had a fibre installed to my house (although the previous tenant seems to have taken the ONT device with them, so Octotel had to replace that) I decided to leave it.

Now today I receive an invoice for another R999 for a clawback for a router. This is interesting since I already have a router, which I set up myself. I specifically mailed WebAfrica to notify them that I do not need a router (a mail which was confirmed by their support). Yet somehow, I still owe them R999 by today for the router they never sent...

I am posting this here just as a warning to anyone thinking about using WebAfria for fibre. Don't. I have given them two chances now and ended up cancelling my service both times in sheer frustration and annoyance. The actual fibre fibre service is below par and their support has no clue what they are talking about.