DW
Dark Web Africa
Unclaimed Business
DW
Dark Web Africa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBK
Barry K
1 reviews | Active since Jan 2020
11 Feb 2023, 12:30
Web Africa
I have never been so disgusted by a company's service each number that i have searched for for this company either does not work or is unavailable.I have been unable to use my wifi for a week due to cables that has been vandalised our whole street was affected everyone got theirs fixed except for mine I've literally been transferred to qp agents on the whatsapp number the one having less of a clue then the next. I need help i am paying for a service that i am unable to use this is day light robbery
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Barry K
1 reviews | Active since Jan 2020
11 Feb 2023, 12:30
Web Africa
I have never been so disgusted by a company's service each number that i have searched for for this company either does not work or is unavailable.I have been unable to use my wifi for a week due to cables that has been vandalised our whole street was affected everyone got theirs fixed except for mine I've literally been transferred to qp agents on the whatsapp number the one having less of a clue then the next. I need help i am paying for a service that i am unable to use this is day light robbery
0
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Denver A
1 reviews | Active since Jan 2020
7 Feb 2022, 07:57
Pathetic service two thumbs down !
Pathetic service ! Been having issues since friday with my fibre internet. Used the WhatsApp contact and have been waiting 3 days for a response from an agent! This morning at 8:30am an agent responds , waited 15mins and then ended the chat because I didnt not reply , cannot reply whilst driving. This is not courteous considering I had to wait 3 days for a reply , to make things worse I have to start again and begging the wait all over again . So this useless what's app communication that webafrica claims gives quick responses is just that , usless! Tried calling the call centre to get to tech support , guess what, useless again, waited 37mins and the system keeps telling me to use the whatsapp communications after response ! Tried to get through to retentions instead , cannot even do that they have no agents available and the call cuts automatically. Most pathetic and terrible service I have ever experienced.
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Denver A
1 reviews | Active since Jan 2020
7 Feb 2022, 07:57
Pathetic service two thumbs down !
Pathetic service ! Been having issues since friday with my fibre internet. Used the WhatsApp contact and have been waiting 3 days for a response from an agent! This morning at 8:30am an agent responds , waited 15mins and then ended the chat because I didnt not reply , cannot reply whilst driving. This is not courteous considering I had to wait 3 days for a reply , to make things worse I have to start again and begging the wait all over again . So this useless what's app communication that webafrica claims gives quick responses is just that , usless! Tried calling the call centre to get to tech support , guess what, useless again, waited 37mins and the system keeps telling me to use the whatsapp communications after response ! Tried to get through to retentions instead , cannot even do that they have no agents available and the call cuts automatically. Most pathetic and terrible service I have ever experienced.
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Razia A
1 reviews | Active since Jan 2020
27 Aug 2020, 14:15
Money stolen
Webafrica too money out of my account for WiFi installation 3months ago but still haven't receive the installation been trying to contact them spend most of the time on hold if you get through they way email confirming payment I sent it and still haven't receive the WiFi or my money back
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Razia A
1 reviews | Active since Jan 2020
27 Aug 2020, 14:15
Money stolen
Webafrica too money out of my account for WiFi installation 3months ago but still haven't receive the installation been trying to contact them spend most of the time on hold if you get through they way email confirming payment I sent it and still haven't receive the WiFi or my money back
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SM
Sebastian Murray-Roberts
1 reviews | Active since Jan 2020
1 Oct 2019, 09:00
Horrible fibre service
I had previously used WebAfrica as a fibre provider, but cancelled and changed providers as the speeds I was getting with my fibre were terrible. Changed to a different provider and it worked like a charm. When I moved house to Table View, I decided to give WebAfrica another chance as they are really simple to get started with and their on-boarding process is quite good. Same issue, dog slow internet which resulted in me having to disconnect from my wireless and hotspot my mobile phone just to be able to have a Google Hangouts meeting. Best speedtest from an international server was around 6Mbps and this is on a 100Mbps fibre! After a few rounds of useless support in which they basically just tried to blame the router I was using, I just gave up and cancelled. I switched to Afrihost which has been working like a dream ever since - same router, same fibre etc. I cancelled in July and was informed that August would be the last month, which is fair enough. Got an email on 1 September notifying me that my cancellation had been processed. A few days later I got an email notifying me of a clawback on the fibre installation to the value of R1700. Despite the fact that I already had a fibre installed to my house (although the previous tenant seems to have taken the ONT device with them, so Octotel had to replace that) I decided to leave it. Now today I receive an invoice for another R999 for a clawback for a router. This is interesting since I already have a router, which I set up myself. I specifically mailed WebAfrica to notify them that I do not need a router (a mail which was confirmed by their support). Yet somehow, I still owe them R999 by today for the router they never sent... I am posting this here just as a warning to anyone thinking about using WebAfria for fibre. Don't. I have given them two chances now and ended up cancelling my service both times in sheer frustration and annoyance. The actual fibre fibre service is below par and their support has no clue what they are talking about.
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Sebastian Murray-Roberts
1 reviews | Active since Jan 2020
1 Oct 2019, 09:00
Horrible fibre service
I had previously used WebAfrica as a fibre provider, but cancelled and changed providers as the speeds I was getting with my fibre were terrible. Changed to a different provider and it worked like a charm. When I moved house to Table View, I decided to give WebAfrica another chance as they are really simple to get started with and their on-boarding process is quite good. Same issue, dog slow internet which resulted in me having to disconnect from my wireless and hotspot my mobile phone just to be able to have a Google Hangouts meeting. Best speedtest from an international server was around 6Mbps and this is on a 100Mbps fibre! After a few rounds of useless support in which they basically just tried to blame the router I was using, I just gave up and cancelled. I switched to Afrihost which has been working like a dream ever since - same router, same fibre etc. I cancelled in July and was informed that August would be the last month, which is fair enough. Got an email on 1 September notifying me that my cancellation had been processed. A few days later I got an email notifying me of a clawback on the fibre installation to the value of R1700. Despite the fact that I already had a fibre installed to my house (although the previous tenant seems to have taken the ONT device with them, so Octotel had to replace that) I decided to leave it. Now today I receive an invoice for another R999 for a clawback for a router. This is interesting since I already have a router, which I set up myself. I specifically mailed WebAfrica to notify them that I do not need a router (a mail which was confirmed by their support). Yet somehow, I still owe them R999 by today for the router they never sent... I am posting this here just as a warning to anyone thinking about using WebAfria for fibre. Don't. I have given them two chances now and ended up cancelling my service both times in sheer frustration and annoyance. The actual fibre fibre service is below par and their support has no clue what they are talking about.
0
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Teresa B
1 reviews | Active since Jan 2020
14 Aug 2019, 10:48
Bad service
Traying to sort my account out. No warnings. Wifi just got cut and received email after. I received my invoice on mail to pay R1159. For July. I paid R1160. Never received any other mail to say i still have amount outstanding. Tray to explain how i see the account. Asked can manager or supervisor call me. No respond. Spoke to consultant. Said i must firts pay 2547.67. Paid R2560 on 01.07.2019. Line got connected. They gave me credit. 1725/999/209.received 3 emails fir credit amounts. On the 27 July 2019 received another email my bill is R1159. Paid R1160 on 07.08.2019. According to me i paid the invoice amount that i received. Then i received email i still owe R1007. 12. That was according to them connection fee. But i was told the first time just to pay R2547. 67. For connection and all. Now my line is cut. No manager or supervisor called me. I asked to go back and listen to recordings. No luck. I send proof of 4 emails i received back to them. Line cut. Please advise what must i do. I want that amount credited. I was not in fault. Been with Web africa a long time and this is the service u get. Unbelievable
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Teresa B
1 reviews | Active since Jan 2020
14 Aug 2019, 10:48
Bad service
Traying to sort my account out. No warnings. Wifi just got cut and received email after. I received my invoice on mail to pay R1159. For July. I paid R1160. Never received any other mail to say i still have amount outstanding. Tray to explain how i see the account. Asked can manager or supervisor call me. No respond. Spoke to consultant. Said i must firts pay 2547.67. Paid R2560 on 01.07.2019. Line got connected. They gave me credit. 1725/999/209.received 3 emails fir credit amounts. On the 27 July 2019 received another email my bill is R1159. Paid R1160 on 07.08.2019. According to me i paid the invoice amount that i received. Then i received email i still owe R1007. 12. That was according to them connection fee. But i was told the first time just to pay R2547. 67. For connection and all. Now my line is cut. No manager or supervisor called me. I asked to go back and listen to recordings. No luck. I send proof of 4 emails i received back to them. Line cut. Please advise what must i do. I want that amount credited. I was not in fault. Been with Web africa a long time and this is the service u get. Unbelievable
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Replies (0)HG
Hans G
1 reviews | Active since Jan 2020
1 May 2019, 12:57
Bad service DFA, expensive fibre.
Good day. Are we forced to use your isp or what other internet service providers do you use. You do not stipulate weither we can use another yet you force us to pay expensive for wifi. My isp would have installed my fibre for free and the price for an uncapped no throttling 6 meg line is half the price of yours. Sort out your prices and come connect our fibre we have been waiting two years since the cable was laid in the street.
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Hans G
1 reviews | Active since Jan 2020
1 May 2019, 12:57
Bad service DFA, expensive fibre.
Good day. Are we forced to use your isp or what other internet service providers do you use. You do not stipulate weither we can use another yet you force us to pay expensive for wifi. My isp would have installed my fibre for free and the price for an uncapped no throttling 6 meg line is half the price of yours. Sort out your prices and come connect our fibre we have been waiting two years since the cable was laid in the street.
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