Pathetic service two thumbs down !

Pathetic service ! Been having issues since friday with my fibre internet. Used the WhatsApp contact and have been waiting 3 days for a response from an agent! This morning at 8:30am an agent responds , waited 15mins and then ended the chat because I didnt not reply , cannot reply whilst driving. This is not courteous considering I had to wait 3 days for a reply , to make things worse I have to start again and begging the wait all over again . So this useless what's app communication that webafrica claims gives quick responses is just that , usless! Tried calling the call centre to get to tech support , guess what, useless again, waited 37mins and the system keeps telling me to use the whatsapp communications after response ! Tried to get through to retentions instead , cannot even do that they have no agents available and the call cuts automatically. Most pathetic and terrible service I have ever experienced.