Teresa B

Bad service

Traying to sort my account out. No warnings. Wifi just got cut and received email after. I received my invoice on mail to pay R1159. For July. I paid R1160. Never received any other mail to say i still have amount outstanding. Tray to explain how i see the account. Asked can manager or supervisor call me. No respond. Spoke to consultant. Said i must firts pay 2547.67. Paid R2560 on 01.07.2019. Line got connected. They gave me credit. 1725/999/209.received 3 emails fir credit amounts. On the 27 July 2019 received another email my bill is R1159. Paid R1160 on 07.08.2019. According to me i paid the invoice amount that i received. Then i received email i still owe R1007. 12. That was according to them connection fee. But i was told the first time just to pay R2547. 67. For connection and all. Now my line is cut. No manager or supervisor called me. I asked to go back and listen to recordings. No luck. I send proof of 4 emails i received back to them. Line cut. Please advise what must i do. I want that amount credited. I was not in fault. Been with Web africa a long time and this is the service u get. Unbelievable