Dash Travel

What you see is not what you get

My mother and I booked for a trip to Dubai. This travel agent said that we had to pay a certain amount, all in, which we paid upfront. My mother went via Vietnam, and all the hotels she checked in to, never received payment. When contacting Zenobia, she said she would sort it out. On checking with the hotel, who finally allowed my mother to check into the hotel, they informed her that they had only just received payment. We had settled the whole trip about 6 months prior to departure, so she earned interest on our money and never paid it over to the hotel, only when trying to check in. Then in Dubai, there was a struggle with payment too before we checked in and on further investigation, we found out she had cancelled the hotel a long time ago, and rebooked it only before we left for the trip. The hotel had told her they were full but she had begged for a room (because she knew we were on our way). After the trip she also told us that there was x, y, z outstanding because she had to do x, y, z (all sorts of stories) and we still had to owe more money. When we asked for a breakdown of costs she became rude and slammed down the phone on us! Never, ever use her for your travels!