WARNING - WORST SERVICE EVER!!!!

I know everyone's experience is diff. but i want to WARN EVERYONE againt this Benoni Dashing Fashion shop!! Charlene is in my personal experience rude, arrogant and has NO concept of maintaining a healthy customer relationsip!!!!!!! Tomorrow will be a MONTH after ordering and paying R800 for my dress. I HAVE NOT RECEIVED IT YET!!!! After numerous whatsapps and phone calls - that she doesnt even have the decency to reply 2, or answer the phone (after throughing the phone down in my husbands ear) I have send so many emails trying to figure out WHERE my dress is AND ALL she can say is i need 2 sort it out with the courier company and they need to refund me .. I DID NOT PAY MY MONEY TO THE COURIER COMANY I PAID DASHING FASHION!!! D.F must refund me!!! D.F also gave the courier company a tracking number that does not even exist .. I DONT CARE whos at fault - bottom line.. I want my refund from D.F and you can sort it out with the courier company on your own time.. im done waisting mine!!! Hallo Peter is also full of complaints against Charlene's attitude and business sence and deals!!! That says ALOT!!!