DO NOT USE THIS SERVICE. PATHETIC SERVICE, COMPLETE LACK OF TRANSPARENCY

In February I purchased a deal on Bid or buy from the seller who's profile name is Voucher deals and name is Catharina. The bid was for a six sleeper at little Eden's in Cullinan and had to be redeemed the following day. I only had to pay and extra additional fee of R100 to transfer the voucher into my name. We enjoyed ouor stay at Little Eden. Thereafter we purchased three vouchers. One was a gift from our office for a staff member who had been employed with the company for 20 years but had to leave due to health reasons. She had cancer and had chemotherapy and therefore had to be in isolation for about a year as chemotherapy lowes one's immune system and due to covid she could not afford to compromise her health. She missed many family occasions including Christmas. We thought this gift would be ideal. We purchased her a deal which is a six sleeper which runs from Friday to Friday. My partner and I purchased a Friday to Monday and Monday to Friday voucher. This was the biggest mistake. Ever since we purchased the deals we have been struggling to get a booking and Peter who is the contact person to arrange a booking is beyond rude, arrogant, inconsiderate and extremely difficult to get hold of. He was literally shouting at me on the phone and was very impatient with me and he has been rude to my partner. There is always an excuse as to why there is no availability. I understand that peak season and school holiday's resorts are in demand and one tends to book early but literally every place we have tried to book we have had an excuse. literally this whole week my partner has communicated with him to get a booking for next weekend and we have only been provided with one option which is Crystal Springs in Mpumalanga. On bid or buy it stipulates there are about 160 resorts/ vacation apartments and lodges available but I highly doubt that. We paid R1500 for the bid. Peter has informed us that it is going to cost us R2800 for the resort levy fee for a four sleeper even though it will only be my partner and I. When I asked him why the levy fee is so high as on bid or buy it stipulates that the fee starts from R80 he said that it is obvious that the levy is going to be higher on a weekend and it is the law. That is R233 per person per day if there are four guests. R233 is almost three times the starting levy fee. I would understand if it was a public holiday or school holiday but our booking is during Winter and not during peak season. When I asked him why this information is not stipulated on bid or buy or the voucher he stated "if they had to include all of the information they would need to write a book". He asked me if I work on weekends and I replied, yes. He asked if i get paid extra for working on the weekend and I responded no, his response was that I should sue my company. Firstly his questions is very innapropriate just like his behaviour. Catharina who is the seller on bid or buy never wants to take responsibility regarding any issues, she always makes execuses for Peters behaviour. She says she is only working for Day break vacation. I infomed her that she needs to stipulate ALL of the financial implications relate to the deals she is constantly selling on Bid or buy. Eg what the maximum levy one can pay to avoid suprises and that it does not matter whether 1, 2 or 4 guests occupy the space they will be charged a daily resort levy for the chalet eg if it is a 4 or 6 sleeper a daily levy will be charged for 4 or 6 people. Besides this week my partner has tried to call Peter on numerous occassions and because Peter does not answer his phone he has sent whatsapp messages and he has never received one response. I sent Catharina the screen shots and her response was "he does not work on whatsapp". This is really poor and shocking service. Instead of apologizing she makes excuses. I had informed her my partner sent messages because he was not answering his phone calls. The first time I contacted him to book he shouted at me for calling on a Saturday, last week Monday I tried to get hold of him and I could not. On the Wednesday when I communicated with Catharina she had informed me that he went away for the public holiday which was on the Tuesday. Even after I informed her that I contacted him on the Monday WHICH WAS NOT A PUBLIC holiday she was not peturbed. The first time he was rude she said she would scold him. He apparently does not take calls after 4pm, Saturdays, Sundays, Public holidays, he does not work on Whatsapp. This morning after we spoke to him about the levy fee I communicated with Catharina to state I am not happy as this is ridiculous as the levy fee is costing more than the actual price of the voucher and this is a rip off. I informed her he did not answer our call when we tried to get hold of him again and she said his on leave and she will communicate with him on Monday. So it appears he does not work on Friday's either. To state that I am frustrated and unhappy is a huge understatement. I feel their service is absolutely pathetic and they lack transparency. The service is appauling. The gift we bought for our colleague was an absolute was of money because she is never going to get a booking and it is probably going to cost an arm and a leg if a daily levy during Winter and off peak season is R233 per person. I am awaiting the response from Catharina on Monday to see how she plans to resolve this matter and I will provide an update next week regarding my review. I feel as we have been scammed