Poor Customer Service

Dean Cornish of D-C Glass & Aluminum (Pty) Ltd supplied us aluminum doors and were introduced via the main building contractor. Their upfront service was normal. However when asked to investigate a warranty issue six months after installation, it seems that he or the company doesn't feel anything for customer service or satisfaction. Only on the third agreed appointment did a team come out to investigate. They arrived one hour late and although all information of defects including photos were sent to them upfront, they could not resolve the problem immediately and rescheduled another appointment. Two agreed appointments thereafter were not honored either. Not even a phone call to say they will not be making the appointment. Since then all phone calls are been left unanswered. In total 5 appointments were made where we waited in vain. Very disappointing as the issues are small and easy resolved according to the team's investigation.