Poor service and false credit attached

Dear DMC Customer Support,

I am writing to express my extreme frustration and anger at the appalling level of service I have received from your team. After submitting a review on Hello Peter, I was initially met with a prompt response from you, but since then, nothing has been done to resolve the issues at hand. This is completely unacceptable.

You have now requested that I provide paid-up letters, which will take additional time and effort on my part to request from credit providers. This is not only unnecessary but highly frustrating, especially when you already have all the necessary information, including my ID number, which I included in my review. Given that you have access to my personal details, I fail to understand why you cannot use this information to access my account and directly reach out to Cell C for confirmation.

This constant delay and inefficiency are causing significant disruptions and putting me in a difficult situation. It is beyond me why I should be expected to jump through additional hoops when the necessary information is already available to you.

DMC has shown a complete lack of consideration for my time and inconvenience. You are continuously creating unnecessary delays with your unreasonable requests, and I am left in limbo while you fail to take action on a matter that should have been resolved long ago.

If this issue is not resolved immediately, I will have no choice but to escalate the matter to the ombudsman’s office. I will also be taking this up with Cell C for their part in this unacceptable and ridiculous situation. I trust this will serve as a final warning before further action is taken.

I demand immediate action to rectify this situation. I expect you to use the information you already have to confirm my account status with Cell C, without further delay or unnecessary steps on my part.