SM
Silindelo M
Active since Apr 2025
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Ongoing ITC Update Failure & Complaint About Unprofessional Service
Dear Cell C Customer Service, I am writing to express my absolute frustration and disappointment with the unacceptable level of service I have received from your team, particularly in regard to the ITC update on my account and the unprofessional conduct of your consultant, Rotondwa. I settled my account in full fin February and I was assured that the flag would be removed from ITC within 21 days. Not only was this an unreasonable waiting period, but I also followed up repeatedly to ensure the update would be done correctly and on time, only to be ignored or given vague responses. Now, well over a month later, the issue remains unresolved. I am still being told the same tired excuse: that the matter will be "referred to the collections department for an ITC update", the exact line I was fed months ago. This is utterly unacceptable. Your failure to act timeously is affecting my credit record and personal affairs, and I will not tolerate it any longer. To make matters worse, the consultant handling my query, Rotondwa, has been nothing short of unhelpful, dismissive and clearly lacks the knowledge or professionalism required to deal with customer concerns. She is unable to provide clear answers, is evasive when asked direct questions, and shows no urgency in resolving the matter. This reflects extremely poorly on Cell C as a whole. Your company’s habit of setting deadlines and failing to honour them shows a total lack of accountability and customer care. I am honestly baffled as to how a company like Cell C is still operating with this level of service. It is not only *********** but disgraceful. I demand an immediate resolution to this matter, no more delays, no more empty promises. I want written confirmation that the ITC update has been actioned, along with proof of submission to the relevant credit bureaus, within 48 hours of this email. Should you fail to address this immediately, I will be left with no choice but to escalate this matter to the National Credit Regulator and lodge a formal complaint with the Ombudsman for Telecommunications. Enough is enough.
53 replies
12 months ago
Still flagged
I'm a very disappointed on the service provided by cell c. They have flagged me while I have settled the account. Now there are saying I need to wait 3 months to remove the flag. And the consultant fail to provide accurate information as to why it's 3 months and when is that 3 months starting and ending. These consultants seem clueless when asking information. They even fail to send proof of the account updated. I am very disappointed because they fail to even respond to my emails.
291 replies
12 months ago
Poor service and false credit attached
Dear DMC Customer Support, I am writing to express my extreme frustration and anger at the appalling level of service I have received from your team. After submitting a review on Hello Peter, I was initially met with a prompt response from you, but since then, nothing has been done to resolve the issues at hand. This is completely unacceptable. You have now requested that I provide paid-up letters, which will take additional time and effort on my part to request from credit providers. This is not only unnecessary but highly frustrating, especially when you already have all the necessary information, including my ID number, which I included in my review. Given that you have access to my personal details, I fail to understand why you cannot use this information to access my account and directly reach out to Cell C for confirmation. This constant delay and inefficiency are causing significant disruptions and putting me in a difficult situation. It is beyond me why I should be expected to jump through additional hoops when the necessary information is already available to you. DMC has shown a complete lack of consideration for my time and inconvenience. You are continuously creating unnecessary delays with your unreasonable requests, and I am left in limbo while you fail to take action on a matter that should have been resolved long ago. If this issue is not resolved immediately, I will have no choice but to escalate the matter to the ombudsman’s office. I will also be taking this up with Cell C for their part in this unacceptable and ridiculous situation. I trust this will serve as a final warning before further action is taken. I demand immediate action to rectify this situation. I expect you to use the information you already have to confirm my account status with Cell C, without further delay or unnecessary steps on my part.
0 replies
12 months ago
Poor service and Refusing to unflagged me
Dear DMC Customer Support, I am writing to express my extreme frustration and anger at the appalling level of service I have received from your team. After submitting a review on Hello Peter, I was initially met with a prompt response from you, but since then, nothing has been done to resolve the issues at hand. This is completely unacceptable. You have now requested that I provide paid-up letters, which will take additional time and effort on my part to request from credit providers. This is not only unnecessary but highly frustrating, especially when you already have all the necessary information, including my ID number, which I included in my review. Given that you have access to my personal details, I fail to understand why you cannot use this information to access my account and directly reach out to Cell C for confirmation. This constant delay and inefficiency are causing significant disruptions and putting me in a difficult situation. It is beyond me why I should be expected to jump through additional hoops when the necessary information is already available to you. DMC has shown a complete lack of consideration for my time and inconvenience. You are continuously creating unnecessary delays with your unreasonable requests, and I am left in limbo while you fail to take action on a matter that should have been resolved long ago. If this issue is not resolved immediately, I will have no choice but to escalate the matter to the ombudsman’s office. I will also be taking this up with Cell C for their part in this unacceptable and ridiculous situation. I trust this will serve as a final warning before further action is taken. I demand immediate action to rectify this situation. I expect you to use the information you already have to confirm my account status with Cell C, without further delay or unnecessary steps on my part.
106 replies
12 months ago
Remove the Flag
Dear Cell C Customer Support, I hope this message finds you well. I am writing to formally express my frustration and dissatisfaction with the service I have received from Cell C regarding my account. I settled my account in full, yet my account has been flagged, and I am experiencing continuous issues that are not being resolved despite my repeated attempts to contact your team. Every time I call your customer support, I am referred to your debt collection agency, DMC, where I encounter poor service, including long wait times and unanswered calls. Moreover, when I do manage to get through, I am given conflicting information. It feels as though I am dealing with different companies each time I call, as each consultant provides new and inconsistent details, which adds to the confusion and frustration. I am no longer sure of the status of my account or the reason for the continued flagging. This lack of consistency and failure to resolve the matter has caused significant inconvenience, and I am deeply dissatisfied with the handling of my case. As a customer, I expect clear communication, transparency, and prompt resolution of any issues related to my account. I kindly request that you look into this matter urgently and provide me with a clear and final resolution. I expect my account status to be corrected immediately, and I would appreciate being updated on the next steps in resolving this issue. Thank you for your attention to this matter. I look forward to your prompt response and resolution.
58 replies
13 months ago
Cant get hold of them, No answer
I am writing to formally lodge a complaint regarding the ongoing difficulty I have experienced in reaching your consultants. Every time I call, I am kept on hold for more than 20 minutes, only to hear that you are experiencing high call volumes. Even if I call multiple times a day, I receive the same response and am forced to listen to music while waiting. Despite my efforts for over a month now, I have been unable to speak to a consultant. I am trying to request the removal of any holds, flags, or disputes on my name and for my credit profile to be updated accordingly. I have settled all my accounts and have the necessary paid-up letters as proof. However, due to your lack of responsiveness, this matter remains unresolved, affecting my financial standing. This level of service is unacceptable, and I urge you to address my issue immediately. Kindly update my credit profile and confirm once this has been resolved. If I do not receive a response soon, I will escalate my complaint to the relevant regulatory authorities. I expect a prompt resolution to this matter. Please provide an alternative means of communication where I can reach a consultant directly.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
6 (100%)