So much hate from a stranger

I was met with an insane level of hostility by the ugly white lady with scars on her face, whom i was told is the owner. Decided to get some pastry on my way to work. got there and i picked the almond croissant from they're display window for a takeaway. the staff was very friendly, and it was a quick transaction, so when i got to my cab i opened the box and the pastry i got looked very different from what i had seen from the display shelf, it looked burnt and signifyingly smaller from what i saw in the display. So i return back inside to show them, and they could see it was not as fresh and the other. As he was preparing to package another croissant, this lady came out from the kitchen guns blazing doesn't greet and start questing me, seeing the hostility i didn't give her much, i stuck to the facts and just listened to her hound at me like I'm a child. basically told me to **** off i bought it so it mine now, she takes off back to the kitchen, at that point i was stunned. the guy in the front desk apologize to me as he had witness the whole confrontation, so i left without my money on pastry in hand.