DG
De Graaf Under-car
Unclaimed Business
DG
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About De Graaf Under-car
De Graaf Under-car has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked De Graaf Under-car across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNL
Neels L
1 reviews | Active since Jan 2020
15 Mar 2026, 19:30
⚠️ You won’t believe what happened at De Graaf Pretoria North (*******ly trading under this name) — read this before you go.
⚠️ You won’t believe what happened at De Graaf Pretoria North (*******ly trading under this name) — read this before you go. I wish I could give a zero‑star rating, but Google only allows one. My experience at this branch was unacceptable from start to finish. When I arrived before opening time at 08:00, the reception area was filthy — papers everywhere, old coffee cups, food crumbs, cigarette ash on the seating, a dirty floor, and a grimy counter. This already made me question their professionalism. The owner inspected my vehicle and told me the job would take three hours. That was reasonable. I’m self‑employed, and I plan my day around school runs and client work, so timing matters. After about two and a half hours, it was clear they were nowhere near done. A Ford Mustang was pulled onto the lift next to mine, and all attention shifted to that vehicle. When I asked whether my car would be finished in time, the technician told me he didn’t think so. The owner then instructed his sons to continue with my vehicle. I’m very glad I stayed, because if I had taken an Uber home as planned, I would have returned to find the job nowhere near complete. In total, I waited more than five hours for a simple downpipe installation. When I finally left, the engine light came on immediately. They had not reinstalled the **two lambda sensors** — something any exhaust shop should know is essential. I phoned them immediately and arranged to return the next morning (Friday) before opening time. They told me it would take 30 minutes to fix. I arrived early again. No one approached me. No apology. The same technician from the previous day was busy grinding the Mustang exhaust. When I asked when he would start with my vehicle, he said he didn’t know and that my car could be there the whole day. The workshop is completely disorganised — too many people giving instructions and no one taking responsibility. As a customer, you are treated like an afterthought. At that point, I told the owner I was leaving and would get someone else to fix the job properly. He asked me “Who?”, and I simply shrugged, got into my car, and left. I pulled off the road, searched for another workshop, and phoned the De Graaf branch in the Moot. They told me that Pretoria North is no longer part of them, that the signage remains up without permission, and that they receive many complaints about this branch. In other words, De Graaf Pretoria North is *********ly trading under the De Graaf name**. I then took my vehicle to **PTEC (+27 12 379 0346)**. The difference in professionalism was unbelievable. They test the pipe for holes and leakages, everything was polished, and both lambda sensors were installed professionally and neatly. It cost me a lot of money again, but these guys clearly know how to do proper pipe work. When PTEC removed the downpipe that De Graaf Pretoria North had built, they showed me that there was a **hole** in it. I have attached a photo to this review to show the hole clearly. Not only was there a hole, but there were also **no lambda sensors installed at all**, which means the pipe could never function correctly in the first place. What makes this even worse is that I paid full price — no negotiation, no discount, no complaints. I arrived early, I waited patiently, and I gave them every opportunity to do the job properly. This is what I got in return. On top of that, they never asked me whether they could keep my catalytic converter. I have since learned that a catalytic converter contains over **R2,000 worth of recyclable material**. I was never consulted, never informed, and never given the option to take it with me. Based on this, I genuinely feel that they have ******** from me**. Now I have to pay another workshop to redo the job properly. It’s costing me extra money and unnecessary frustration, but I will never return to them. I feel it’s important to warn the public — not only about the poor workmanship, but also the complete lack of customer care and honesty.
Helpful (0)
|Replies (0)NL
Neels L
1 reviews | Active since Jan 2020
15 Mar 2026, 19:30
⚠️ You won’t believe what happened at De Graaf Pretoria North (*******ly trading under this name) — read this before you go.
⚠️ You won’t believe what happened at De Graaf Pretoria North (*******ly trading under this name) — read this before you go. I wish I could give a zero‑star rating, but Google only allows one. My experience at this branch was unacceptable from start to finish. When I arrived before opening time at 08:00, the reception area was filthy — papers everywhere, old coffee cups, food crumbs, cigarette ash on the seating, a dirty floor, and a grimy counter. This already made me question their professionalism. The owner inspected my vehicle and told me the job would take three hours. That was reasonable. I’m self‑employed, and I plan my day around school runs and client work, so timing matters. After about two and a half hours, it was clear they were nowhere near done. A Ford Mustang was pulled onto the lift next to mine, and all attention shifted to that vehicle. When I asked whether my car would be finished in time, the technician told me he didn’t think so. The owner then instructed his sons to continue with my vehicle. I’m very glad I stayed, because if I had taken an Uber home as planned, I would have returned to find the job nowhere near complete. In total, I waited more than five hours for a simple downpipe installation. When I finally left, the engine light came on immediately. They had not reinstalled the **two lambda sensors** — something any exhaust shop should know is essential. I phoned them immediately and arranged to return the next morning (Friday) before opening time. They told me it would take 30 minutes to fix. I arrived early again. No one approached me. No apology. The same technician from the previous day was busy grinding the Mustang exhaust. When I asked when he would start with my vehicle, he said he didn’t know and that my car could be there the whole day. The workshop is completely disorganised — too many people giving instructions and no one taking responsibility. As a customer, you are treated like an afterthought. At that point, I told the owner I was leaving and would get someone else to fix the job properly. He asked me “Who?”, and I simply shrugged, got into my car, and left. I pulled off the road, searched for another workshop, and phoned the De Graaf branch in the Moot. They told me that Pretoria North is no longer part of them, that the signage remains up without permission, and that they receive many complaints about this branch. In other words, De Graaf Pretoria North is *********ly trading under the De Graaf name**. I then took my vehicle to **PTEC (+27 12 379 0346)**. The difference in professionalism was unbelievable. They test the pipe for holes and leakages, everything was polished, and both lambda sensors were installed professionally and neatly. It cost me a lot of money again, but these guys clearly know how to do proper pipe work. When PTEC removed the downpipe that De Graaf Pretoria North had built, they showed me that there was a **hole** in it. I have attached a photo to this review to show the hole clearly. Not only was there a hole, but there were also **no lambda sensors installed at all**, which means the pipe could never function correctly in the first place. What makes this even worse is that I paid full price — no negotiation, no discount, no complaints. I arrived early, I waited patiently, and I gave them every opportunity to do the job properly. This is what I got in return. On top of that, they never asked me whether they could keep my catalytic converter. I have since learned that a catalytic converter contains over **R2,000 worth of recyclable material**. I was never consulted, never informed, and never given the option to take it with me. Based on this, I genuinely feel that they have ******** from me**. Now I have to pay another workshop to redo the job properly. It’s costing me extra money and unnecessary frustration, but I will never return to them. I feel it’s important to warn the public — not only about the poor workmanship, but also the complete lack of customer care and honesty.
0
Replies (0)DL
DENISE LAMPRECHT-FOURIE
1 reviews | Active since Jan 2020
10 Apr 2025, 09:45
Dear De Graaf Pretoria North, I wanted to extend my heartfelt thanks for the outstanding job you did on my car
Dear De Graaf Pretoria North, I wanted to extend my heartfelt thanks for the outstanding job you did on my car. Your skill and attention to detail truly stood out, and I couldn't be more pleased with the results. It's rare to find someone so knowledgeable and dependable — thank you again for your excellent work, you really saved the day. Not only does it run like a dream now, but I was seriously impressed with how quickly and professionally you handled everything. You clearly know your stuff, and it shows. Appreciate you! Denise Lamprecht-Fourie
Helpful (0)
|Replies (0)DL
DENISE LAMPRECHT-FOURIE
1 reviews | Active since Jan 2020
10 Apr 2025, 09:45
Dear De Graaf Pretoria North, I wanted to extend my heartfelt thanks for the outstanding job you did on my car
Dear De Graaf Pretoria North, I wanted to extend my heartfelt thanks for the outstanding job you did on my car. Your skill and attention to detail truly stood out, and I couldn't be more pleased with the results. It's rare to find someone so knowledgeable and dependable — thank you again for your excellent work, you really saved the day. Not only does it run like a dream now, but I was seriously impressed with how quickly and professionally you handled everything. You clearly know your stuff, and it shows. Appreciate you! Denise Lamprecht-Fourie
0
Replies (0)CS
Carel S
1 reviews | Active since Jan 2020
11 Feb 2025, 16:29
Poor service please go somewhere else
Hi there....im one of many customers to be misguided or misleaded into removing your cars catalytic converter and then they install a mini cat conversion just to tell you afterwards no youre sitting with an empty box thats going to make noise....then on top of that they want to charge you R650 to remove engine light just so when you leave the check enjine light is on again..They dont want to be corrected as you need software to be done on your vechicle after such equipment is removed otherwise youre just sitting with even more headaches and more bills as to nobody knows whats wrong with you car...bad news really poor service as to me now it looks like a money making scheme and then they want to tell you that the removed cat is worth nothing so that they can pocket it...i took mine for future sample....please guys dont removed catalytic converter before 150000km please dont...i wont even recommend you spend your hard earned money at this place
Helpful (0)
|Replies (0)CS
Carel S
1 reviews | Active since Jan 2020
11 Feb 2025, 16:29
Poor service please go somewhere else
Hi there....im one of many customers to be misguided or misleaded into removing your cars catalytic converter and then they install a mini cat conversion just to tell you afterwards no youre sitting with an empty box thats going to make noise....then on top of that they want to charge you R650 to remove engine light just so when you leave the check enjine light is on again..They dont want to be corrected as you need software to be done on your vechicle after such equipment is removed otherwise youre just sitting with even more headaches and more bills as to nobody knows whats wrong with you car...bad news really poor service as to me now it looks like a money making scheme and then they want to tell you that the removed cat is worth nothing so that they can pocket it...i took mine for future sample....please guys dont removed catalytic converter before 150000km please dont...i wont even recommend you spend your hard earned money at this place
0
Replies (0)BB
JM
JP
MM
Motlana M
1 reviews | Active since Jan 2020
26 Feb 2021, 07:55
De Graaf under car
I took my ford bantam twice for repairs. Noise from suspension, leaking oil and handbrake not working. After the car was supposedly fixed I was given an invoice of R5000 for which I was told to pay R3000 cash (?? why cash) and R2000 by card on 22/12/2020 and it was their last day to work. The invoice was only written Labour Material and no individual cost for each item. I drove out of the car about 50meters and returned back because there was still noise and the handbrake was not working and not fixed. Up to date the handbrake is not working and I had to get another mechanic to fix oil leak. Basically they did nothing to the car and charged me R5000. I took the car back but the guy showed me attitude and told me to do whatever I should do. Every time I want a correct invoice they tell me the guy who was helping is no longer working for them. That means their computer does not register services performed on the car. My phone is 0823664887. I hope someone out there can help me recover my money.
Helpful (0)
|Replies (0)MM
Motlana M
1 reviews | Active since Jan 2020
26 Feb 2021, 07:55
De Graaf under car
I took my ford bantam twice for repairs. Noise from suspension, leaking oil and handbrake not working. After the car was supposedly fixed I was given an invoice of R5000 for which I was told to pay R3000 cash (?? why cash) and R2000 by card on 22/12/2020 and it was their last day to work. The invoice was only written Labour Material and no individual cost for each item. I drove out of the car about 50meters and returned back because there was still noise and the handbrake was not working and not fixed. Up to date the handbrake is not working and I had to get another mechanic to fix oil leak. Basically they did nothing to the car and charged me R5000. I took the car back but the guy showed me attitude and told me to do whatever I should do. Every time I want a correct invoice they tell me the guy who was helping is no longer working for them. That means their computer does not register services performed on the car. My phone is 0823664887. I hope someone out there can help me recover my money.
0
Replies (0)