ND
Neels L
Active since Mar 2014
6
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Reviews
6 reviews1 month ago
⚠️ You won’t believe what happened at De Graaf Pretoria North (*******ly trading under this name) — read this before you go.
⚠️ You won’t believe what happened at De Graaf Pretoria North (*******ly trading under this name) — read this before you go. I wish I could give a zero‑star rating, but Google only allows one. My experience at this branch was unacceptable from start to finish. When I arrived before opening time at 08:00, the reception area was filthy — papers everywhere, old coffee cups, food crumbs, cigarette ash on the seating, a dirty floor, and a grimy counter. This already made me question their professionalism. The owner inspected my vehicle and told me the job would take three hours. That was reasonable. I’m self‑employed, and I plan my day around school runs and client work, so timing matters. After about two and a half hours, it was clear they were nowhere near done. A Ford Mustang was pulled onto the lift next to mine, and all attention shifted to that vehicle. When I asked whether my car would be finished in time, the technician told me he didn’t think so. The owner then instructed his sons to continue with my vehicle. I’m very glad I stayed, because if I had taken an Uber home as planned, I would have returned to find the job nowhere near complete. In total, I waited more than five hours for a simple downpipe installation. When I finally left, the engine light came on immediately. They had not reinstalled the **two lambda sensors** — something any exhaust shop should know is essential. I phoned them immediately and arranged to return the next morning (Friday) before opening time. They told me it would take 30 minutes to fix. I arrived early again. No one approached me. No apology. The same technician from the previous day was busy grinding the Mustang exhaust. When I asked when he would start with my vehicle, he said he didn’t know and that my car could be there the whole day. The workshop is completely disorganised — too many people giving instructions and no one taking responsibility. As a customer, you are treated like an afterthought. At that point, I told the owner I was leaving and would get someone else to fix the job properly. He asked me “Who?”, and I simply shrugged, got into my car, and left. I pulled off the road, searched for another workshop, and phoned the De Graaf branch in the Moot. They told me that Pretoria North is no longer part of them, that the signage remains up without permission, and that they receive many complaints about this branch. In other words, De Graaf Pretoria North is *********ly trading under the De Graaf name**. I then took my vehicle to **PTEC (+27 12 379 0346)**. The difference in professionalism was unbelievable. They test the pipe for holes and leakages, everything was polished, and both lambda sensors were installed professionally and neatly. It cost me a lot of money again, but these guys clearly know how to do proper pipe work. When PTEC removed the downpipe that De Graaf Pretoria North had built, they showed me that there was a **hole** in it. I have attached a photo to this review to show the hole clearly. Not only was there a hole, but there were also **no lambda sensors installed at all**, which means the pipe could never function correctly in the first place. What makes this even worse is that I paid full price — no negotiation, no discount, no complaints. I arrived early, I waited patiently, and I gave them every opportunity to do the job properly. This is what I got in return. On top of that, they never asked me whether they could keep my catalytic converter. I have since learned that a catalytic converter contains over **R2,000 worth of recyclable material**. I was never consulted, never informed, and never given the option to take it with me. Based on this, I genuinely feel that they have ******** from me**. Now I have to pay another workshop to redo the job properly. It’s costing me extra money and unnecessary frustration, but I will never return to them. I feel it’s important to warn the public — not only about the poor workmanship, but also the complete lack of customer care and honesty.
0 replies
13 months ago
Disappointed with Montana Planet Fitness – No Aircons, No Transparency
I recently subscribed to a two-year membership at Planet Fitness Montana, expecting a comfortable and well-maintained workout environment. Unfortunately, I’ve come to realize that the gym’s air conditioning has not been working for quite some time, and there seems to be no clear timeline for when or if it will be fixed. Today, I spoke to Monica, a staff member, who could not give me an answer on when the issue would be resolved—not even whether it would be this year. This is extremely frustrating and unacceptable, especially considering how important proper ventilation and air circulation are in a gym setting. What makes this situation even worse is that this vital information was never communicated to members before or even after I signed up. There was nothing in writing, no notice, no warning—absolutely nothing to inform new or existing members that they would be working out in a gym with non-functioning air conditioning for the foreseeable future. Had I known this upfront, I would have reconsidered my commitment to a two-year membership. It feels incredibly dishonest and misleading to take people’s money without disclosing such a major facility issue. The least Planet Fitness Montana could do is provide transparent communication and a timeline for fixing the problem. Instead, members are left in the dark, sweating it out in an uncomfortable and unpleasant environment with no answers. I am extremely disappointed and regret my decision to sign up. I strongly urge others to ask all the right questions before committing to a membership here, because clearly, full disclosure is not part of their policy.
53 replies
23 months ago
Makro only promise but do not deliver or refund
Dear Caitlyn, I hope this message finds you well. I am writing to express my extreme frustration and disappointment regarding the lack of response and action on my order inquiry and refund request. Despite multiple follow-ups and assurances from your end, I have received no update or resolution to my issue. This continued neglect is unacceptable and reflects poorly on Makro's commitment to customer service. It has now been several weeks since the cancellation of my order for the ABS Faucet Spray Rotatable Head Tap, and I am still awaiting my refund. The repeated delays and lack of communication are causing significant inconvenience and concern. I demand immediate attention to this matter and expect a clear and definitive response by the end of the day. Failure to address this issue promptly will leave me with no choice but to escalate this matter to higher authorities and consider further actions to protect my consumer rights. Please ensure that my refund is processed without any further delay and that I receive confirmation of this action immediately. I look forward to your swift response. Sincerely, Neels de Lange 0832844222
53 replies
23 months ago
No feedback whatsoever or refunds
This was my last email to them*** >>>Dear Gugulethu, I am writing to express my deep disappointment with the lack of response and action regarding my recent inquiries and concerns about the cancellation of my order for the ABS Faucet Spray Rotatable Head Tap. Despite multiple attempts to reach out for clarification on the status of my order and the refund process, I have received no response from your team. This lack of communication is unacceptable and reflects poorly on Makro's commitment to customer service. Furthermore, I have yet to receive the refund for my canceled order, adding to my frustration and dissatisfaction with this entire experience. It is concerning that Makro does not take customer compliance seriously, as evidenced by the failure to respond to customer inquiries and the delay in processing refunds. I expect a prompt and satisfactory resolution to this matter. Please provide me with an update on the status of my refund and ensure that appropriate measures are taken to improve communication and customer service in the future. I urge you to take this matter seriously and address it promptly. I look forward to your immediate action on this issue. Sincerely, Neels de Lange
106 replies
25 months ago
Disappointing Experience with Chicken Licken
(Order #3183) My family and I recently decided to give Chicken Licken a try for the first time, placing order number 3183. Unfortunately, our experience left much to be desired. Montana branch To begin with, we were disappointed to find that we were only provided with breasts and drumsticks, without being given the option to choose between breast, thighs, and drumsticks. This lack of choice limited our enjoyment of the meal, as we had hoped to sample a variety of chicken cuts. Moreover, the chicken we received was incredibly dry, as if it had been left sitting on the rack for an extended period of time. The quality of the meat was subpar and did not meet our expectations whatsoever. It was evident that the chicken had been overcooked and lacked the juiciness and tenderness we anticipated. This experience has left a sour taste in our mouths, figuratively speaking. As a family, we were genuinely excited to try Chicken Licken, but our hopes were dashed by the disappointing quality of the food we received. We had hoped for a satisfying meal to share together, especially considering that my wife is unwell and I wanted to provide her with a hassle-free dinner option. If this is the standard of service and quality that Chicken Licken prides itself on, then I must regretfully say that this will be our first and last experience with your establishment. I sincerely hope that this branch takes customer feedback seriously and strives to improve its offerings in the future. Furthermore, I expect a full refund for our purchase, given the unsatisfactory nature of our meal. Failure to do so will result in me sharing my negative experience with others, acting as an expensive billboard for the shortcomings of Chicken Licken. Yours sincerely, Neels
0 replies
40 months ago
Vox the Fox Very bad service even not any service at all
A lot of intermittent Internet connectivity today is a very good example of other days I made a phone call to do you support on hold for a very long time essentially a consultant technician picked up at plus or minus 20 minutes not 100% sure the gold dropped he doesn't phone back we did some FAULT finding and after he probably realised that you will not win this call he dropped the call because they know you are on hold for a very long time and that you will probably not go in again. VOX19937670: RE: VOX19937670: no internet again. Then after a while, you will get the e-mail to say that this support ticket is closed but the problem still persists. I would not recommend this company at all stay away there must be other alternatives
132 replies
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1 Star
6 (100%)