Unfair Fine and Poor Communication from De Lucia Group

I am a property owner in Stanton Creek, where De Lucia Group took over the body corporate role in late 2024. I've rented out my apartment for over seven years and never experienced such communication challenges with a managing agent.

In November 2024, my tenants were fined for alleged damage to the shared pool's creepy crawly. When I requested supporting evidence, I was provided only with a video dated October (before the alleged incident) and an invoice for a new unit—no third-party report, photo of damage, or specific explanation of what was broken.

Despite my queries about wear and tear or the device’s condition, I received no meaningful answers. Instead, I was told the fine was based on my tenants being the last seen using the pool. I had multiple conversations with staff, including my portfolio manager, but was met with responses that dismissed my questions as "lacking logic". Eventually, I was told to escalate the matter to external authorities if I was unhappy.

What concerns me most is the principle: a charge was enforced without any credible or verifiable proof. While the fine itself was minor, interest and surcharges were app**** monthly—eventually reaching nearly R400 per month. My tenants' electricity was also disconnected multiple times during the dispute, despite all regular utilities and levies being paid.

I understand the role of a body corporate is to manage and maintain shared property fairly and transparently. In this case, I felt the process lacked both. It’s disheartening to see such rigidity, especially when queries are raised in good faith and with a willingness to resolve matters constructively.

I hope this feedback encourages a more transparent, communicative, and accountable approach to dealing with owners and tenants alike.