Customer Service and Professionalism at D & E Steel Blackheath Sucks Badly

The guys at D & E Steel are the most unprofessional bunch of individuals I have ever dealt with.

I deal with different Steel Manufacturing companies on a daily business including Trident Steel, Macsteel and Transcape but I have never come across so much unprofessional people.

I called to request a quote on 17 December 2019 and being in the game for a while also ask them to send me a written quote.

On receipt of the written quote I generated a purchase order and forwarded to gary@desteel.co.za.

I later received an email from Gary informing me that his account department has informed him that he can't process our order,

I called and he was not available. I then called on his mobile and was told that I need to contact his account department.

When I called their accounts department I was informed that since we have a cash account they can't process our order unless we make payment first. Something that he could have told me in his email, that he needs a proof of payment to generate our order.

We made payment an immediate payment on the 17th of December 2019, which means that this money is available in their bank account immediately.

I received an email today 18 December 2019 from Gary informing me that the price he quoted me was incorrect I am must make an additional payment of R 2542.17, which means that I now need to pay 75.5% more for my order.

When I called, Gary treated me as if I was in the wrong. He was not prepared to listen to me and this made me more upset and I decided that I have a written quote and that is the price I want my items at.

I called the head office in Blackheath where I was informed by the receptionist Louise, that all the managers are already on leave and I can talk to Leanne in Accounts.

I insisted on getting my order at the price I was quoted for and she informed me that they will refund my cash and I could go and purchase somewhere else.

I stood my ground and she eventually said that she would speak to Andrew to call me back.

Its sad that in this poor economic environment we currently operating that people can still treat customers the way I was treated by D & E Steel.