CH
Christian H
Active since Sep 2019
11
Reviews
0
Industries
Reviews
11 reviews77 months ago
Customer Service and Professionalism at D & E Steel Blackheath Sucks Badly
The guys at D & E Steel are the most unprofessional bunch of individuals I have ever dealt with. I deal with different Steel Manufacturing companies on a daily business including Trident Steel, Macsteel and Transcape but I have never come across so much unprofessional people. I called to request a quote on 17 December 2019 and being in the game for a while also ask them to send me a written quote. On receipt of the written quote I generated a purchase order and forwarded to gary@desteel.co.za. I later received an email from Gary informing me that his account department has informed him that he can't process our order, I called and he was not available. I then called on his mobile and was told that I need to contact his account department. When I called their accounts department I was informed that since we have a cash account they can't process our order unless we make payment first. Something that he could have told me in his email, that he needs a proof of payment to generate our order. We made payment an immediate payment on the 17th of December 2019, which means that this money is available in their bank account immediately. I received an email today 18 December 2019 from Gary informing me that the price he quoted me was incorrect I am must make an additional payment of R 2542.17, which means that I now need to pay 75.5% more for my order. When I called, Gary treated me as if I was in the wrong. He was not prepared to listen to me and this made me more upset and I decided that I have a written quote and that is the price I want my items at. I called the head office in Blackheath where I was informed by the receptionist Louise, that all the managers are already on leave and I can talk to Leanne in Accounts. I insisted on getting my order at the price I was quoted for and she informed me that they will refund my cash and I could go and purchase somewhere else. I stood my ground and she eventually said that she would speak to Andrew to call me back. Its sad that in this poor economic environment we currently operating that people can still treat customers the way I was treated by D & E Steel.
0 replies
78 months ago
City of Cape Town Service Delivery!!!! Really!!!!!
We are situated in Joostenbergvlakte Kraaifontein and the City is wasting money on getting the road tar but 2 months later its back to normal cause the contractors only spray black tar over the gravel and then after a month or 2 its back to normal. Unfortunately I can't load pictures on here so that people can see how the City is wasting our money on so called service delivery.
0 replies
78 months ago
DA Dont Care About Coloured Voters
I have called the City of Cape Town 0860 103 089 with a motor vehicle query. The person answering my call was not able to answer my query and ask me to hold on and then discontinued the call. When I called back, I told the next person that answered what had happened and explain to her my query. She also just discontinued the call. When I called back and ask to speak to the supervisor on duty my call was dropped. I called back about 8 times and as soon as someone picked up the call not sure if they could see my number cause they continued dropping the call and I eventually gave up as I realise that the City of Cape Town don't care about our coloured people we only good to keep the ANC out of the Western Cape and not to attend to any of our queries. To sad to see that people in places such as Wesbank and Mitchells Plain still vote for the DA
0 replies
78 months ago
Thanks to Mogamat I will Consider KFC Kraaifontein again
I visited KFC Kraaifontein on Saturday 16 November 2019 and ordered a Streetwise 2 and Nachos Cheese Crunch Burger Meal. Not sure what the hold up was but even thou I was the 2nd vehicle in the drive thru I still had to wait a while to get to the window to collect. I was already upset because when I got to the window to pay I was informed that the cashier forgot to mention that I need to pay R 47.90 for the Nachos Cheese Crunch Burger Meal which is normally R 39.90 because their soda machine was broken and I had to pay extra for bottle cooldrink. I did refuse and ask them to rather take a bottle and throw the cooldrink over in a cup for me as I am not paying extra. When I got home I realise that they did not give me any chips. As it was my first time ordering this meal, I was not sure if teh meal came with chips. Later the evening I saw an ad on TV for the meal and it was with chips. I then called the call centre who send me a reference number to collect a small chips at the Kraaifontein KFC next time I'm there. I was extremely amazed when I received a call from Mogamat at the Kraaifontein and I after I told him what happened he offered to replaced my meal. He did not had to call as the call center already resolved my issue and I did not expect a call from the branch, but I don't always visit that KFC branch but I will definitely consider visiting the Kraaifontein Branch the next time I consider having KFC. Thanks Mogamat
0 replies
80 months ago
Gustav at Brackenfell Staal is a real lifesaver
It's tough making it in the customer service industry as all customers want's everything done yesterday already. And when that happens you need people you can rely on, someone like Gustav at Brackenfell Staal. So more then often Gustav had to save my butt and once he even delivered on a Saturday morning himself with his own transport so that I could keep my client happy. It's people like Gustav that makes you realise that South Africa is not really that bad and there is still people that care about customer service in this country of ours. Thanks Gustav, you don't know how many times have you literally save my butt and I am always grateful towards you for the customer service you provide. Thanks a million for the excellent service you provide.
0 replies
80 months ago
Christo at Super Namic is tops
As being into the service industry myself it is difficult to get proper service in South Africa lately. I do know that I generalised but there is unfortunately no two ways about it. To satisfy customers you someones need to break and arm and a leg to keep them happy and then you as a service provider rely on your suppliers to step in and perform miracles. Christo at Super Namic is responsible for our wheel alignment and I can call him any time and he will literally bend over to accommodate us, something that don't happen in the service industry any more. So if you ever need wheel alignment done on sign and want a professional job done, then definitely give Christo a call on 066 204 3777 and he will come to your rescue. Thanks Christo for always being a real star.
0 replies
80 months ago
Hello Peter Rocks
I think Hello Peter is a great platform to address good and bad service. I had a bad experience at Hungry Lion and I called the branch and raised a complaint on their website. After a talk with the manager in charge at the branch I was more upset because I was indirectly accused of lying. I wrote a review on Hello Peter which were forwarded to Hungry Lion and immediately I started getting calls and people are prepared to listen. Customer service in South Africa sucks and in the difficult economic climate we operating I think its important that we should do more to secure returning or continuous business, but unfortunately it do not happen. Thanks to Hello Peter we have a voice to raise these complaints and hopefully help improving customer service. Thank You to the Hello Peter Team for the voice you giving to the little man in the street.
105 replies
80 months ago
You Go Stikland Testing Station....
We are dealing with Stikland Test Station for years already and haven't had any problems with their service and professionalism. Today Shandre proved again that they are out there to offer a service and not just to make ends meat. I can truly recommend them to anyone that needs their vehicle tested / roadworthy. They go out of their way to assist and ensuring that you deliver to your customers as well. Thanks guys and girls.
0 replies
80 months ago
Hungry Lion Cape Gate
I use to be a regular customer at Hungry Lion Cape Gate. I use to buy at least 1 x 10 / 12 pieces of chicken from them. On Saturday 14 September 2019 I visited the store as usual and bought 12 pieces of spicy chicken. I normally don't buy spice / spice or marinated meat because due to touch times most retailers and businesses normally spice or marinate meat that reach their sell by date. But besides the occasional chicken being under cooked, I had no problems with Hungry Lion. The some of the chicken tasted off so we throw it away and on Monday I decided to inform management which indirectly accused me of lying because "no one else" complaint. Where is customer service in South Africa running too.... In this difficult times when people and businesses should strive to keep clientele and get more business they just want to make a quick buck and do not think about continuous business at all.
0 replies
80 months ago
Valued Opinions are taken people for a ride
Potential clients and persons completing surveys should be extremely cautious when dealing with Valued Opinions. I have completed surveys for them and started complaining because all the rewards were out of stock and when you get at 100% of your survey you get a message stating that you don't meet the criteria to complete the survey. I have stopped completing surveys after I receive the message below when I tried to contact them after my first review on "Hello Pieter" This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: isabel@valuedopinions.co.za host inbound02.researchnow.com [63.241.211.114] SMTP error from remote mail server after RCPT TO:<isabel@valuedopinions.co.za>: 554 5.7.1 <isabel@valuedopinions.co.za>: Recipient address rejected: Access denied Please people there are so many fraudsters out there please be cautious.
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)