Deal Direct, you are *****sters

It is simply ********* what this company is doing. They phoned you on a sales call and you decline the offer. The next month, a debit order goes through. I have been struggling for 1 months to get my money back. Spoken to Nirenjari, Avaashna etc and they keep on advising that they will give me a transcript. They do absolutely nothing. Don't deal with this company. They are ****mers.