Terrible after sales

Absolutely terrible after sales. Their website does not give you any indication of how long the item being purchased will be reach you, while you are busy ordering. You only get an email after you order with the expected date off delivery. When i found out that my item will take a long time to get to me by then i will not have use for it. I asked to cancel the order and get a refund, they rep**** by stating they dont do refunds and they can give me store credit. So i then opted for the store credit but said i will not pay for any delivery fee as i have already paid for that in the original purchase. Never heard back from them despite leaving another email. They are behaving like a bunch of ****mers.