Withheld refund after being racially profiled

Kobus. A very pleasant gent at first but highly condescending. Initially the service seemed great, the gent seemed polite and reliable .However this is a front, we app**** for a property with him and initially he was polite but he kept stalling. He said the owner wanted someone to move in immediately and they had someone who would potentially move in. The person did not move in and ultimately we app**** for the apartment with an application cost of 500 the full fee is 1000 but you have the option of paying the rest of the amount if your application is approved. We took this option paid the R500.00 When following up on the application, he said the owner decided to go with someone else , fair enough. We felt we were racially profiles however it was okay as the owner of a property holds the right to decide who moves in to their apartment,even if this is racially motivated ,the property remains that owners. I messaged him to find out if they had anything else available,and it was above our budget. We ended up not getting an apartment under this company. He then informed me that the application deposit would be paid back to me as nothing was wrong on my side. I filled in the refund form and to-date I have not received my refund. When I call him to enquire about my refund first he said he sent it their "finance" department . The. He started avoiding my calls ,so I would call him using the landline at work and magically,he would answer. Then the distasteful remarks started 👀🥴🥴🥴 first he said we both have better he has better things to do. Just last week when I called him he said the money was processed and he has no idea when the money would paid into my account he does not work at the bank. Today again he made those rude and distasteful comments stating R500.00 does not make a difference to his business. I absolutely do not recommend their service