LM
Lebohang M
Active since Jan 2024
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Suzuki Montana Penta Motor Group
The sales person I dealt with was very dishonest... I was referred to Suzuki Montana to a sales person by the name Mpumelelo Zulu . I am disappointed and upset because of his despondence and dishonesty, what do you mean it's okay to offer subpar service and lie to score a deal ? Sales should not only be about numbers , as clients we are people making a long term financial commitment... I was initially referred to Mr Zulu, who assisted with structuring the deal according to my requirements. After making the necessary submissions to my banker, Mr Zulu became unreachable. I attempted to contact him several times throughout the afternoon, as well as the person who referred me to him, but received no feedback. After multiple attempts to obtain an update, Mr Zulu eventually responded at 17:08, informing me that the vehicle I purchased had been “taken to the wrong place.” Earlier today, it was only when I asked whether delivery could be arranged for tomorrow that he mentioned he was waiting for the vehicle to arrive as it was in transit. I do not understand why this information was not communicated earlier, particularly on Thursday when the person who referred me to him had confirmed whether he could assist with this deal. The lack of transparency and communication is concerning and reflects poorly on the service I have received. Furthermore, I do not understand why it has been my responsibility to follow up on delivery arrangements when I have completed everything that was required of me as the buyer. Mr Zulu’s communication was been very poor, and I am not satisfied with the level of service provided. I wrote a complaint to the manager who was honest concerning the situation, this I appreciated because what initially upset me was his dishonesty ,which led to my time being wasted as he kept spinning senseless stories undermining my intelligence. I do not understand why lying to a customer who is spending money in the direction of the dealership you work for is okay. Lastly this has led me to question the type of staff hired at this dealership. It is unfortunate that lying is almost standard practice in sales. It's wrong and repulsive.
53 replies
13 months ago
Poor Customer Service
The service at your Woolworth Gezina store is unpleasant particularly from despondent mangers a lady by the name Bree and staff (Minah). I walk into one of your stores, to exchange an item and the attitude from store coordinator "SisBree" is unpleasant and distasteful . Upon requesting for her information to write a store review it was only them that Mr Tsitsi Khumalo showed up and was still of no use. Mr Khumalo simply stood infront of me as with a militant attitude without assisting nor caring to address the issue raised. This is poor service. Kindly explain how woolies branded items are unreturnable despite the branding and pricing still being on the item. It's one thing to have your c01 code on items and another to have staff members walk away while a customer attempts to calmly have a complaint resolved. A difference is not made at this store and the brand is poorly represented.
0 replies
15 months ago
Incorrect indication of operational hours.
Ackerman's Waverley operating hours indicate they open until 18h00 however they close before that ,unless the indication is staff leaves at 18h00 can we as customers be given an indication of the correct closing time. I arrived at 17:55 and the door was closed. Kindly advise.
0 replies
20 months ago
***** on my account
A definite one star bank. An unknown debit almost went off my account this morning. I contacted Capitec to be assisted as this is an international company I don't know and I was told I need to stop my card as my card details have been compromised. Fair enough, I then asked who will carry the cost of the card replacement and I was told I would be charged for it. My contention is I don't know the company the only international company that had my account details is netflix and that is NOT a netflix debit. How am I being held financially liable for a matter that is beyond my control?
53 replies
20 months ago
Jet Gezina Galleries
Jet Gezina Galleries. I laid the below complaint on the 10th of July and still have not received any feedback . I sent an email to the email address B457914@tfg.co.za which was given to me by a staff member at the store Good day I hope you are well It is with deep concern and irritation that I have had to travel twice to a unproductive and regressive Jet Store branch based in Gezina Galleries complex. I purchased items on the 26th of June 2024 to later find I was not happy with the items due to sizing issues. At 09h00 this morning I was at your store and I was informed they do not have money in store as I am the first customer there. However this is unacceptable how does a store as big as Jet open it's doors without any petty change in store for minimal refunds or exchanges ? I has to come back in the afternoon wherein I returned and was still met by ineffective and unprofessional service. The stores systems where off line , and I was told a refund would not be possible and I had to return a third time. I refused and the individual who is either the supervisor or manager (who was on a personal call said I should wait until she is done). Again this is unprofessional behaviour. Eventually she instructed for the refund to be done manually The store has refused to take an item back as it is prescribed as underwear, l The bra in question is unworn and has it's tags which is a clear indication that it has not been used. The bra is uncomfortable and does not carry my breasts well. Unlike a panty where discharges can be left on it ,this is a bra , I am unsure what backward behaviour this is,however other stores accept exchanges on bra's Kindly give clarity and correct the service rendered by your employees . It is unacceptable to present such a service. Regards
53 replies
21 months ago
Not great but a good online system
Rain offers good service on some days. The online service is quiet efficient. I only wish I could pay my account ahead. I'm not sure what this would look like for the company however I am definitely part of the clients who wish that was an option . But this would mean developing a product that will make room for cancellations and refunds
53 replies
21 months ago
I was ****med 4500 by this company
This company essentially runs a ****. I was placed under debt review without my consent and I approached this company for assistance. I was assisted by Phumla Mloyeni who requested I make a payment of 4500 to the company for their legal department to assist by approaching the National Credit Regulator. It has been months. They are no longer responding to my emails and calls are hanging up while the operator claims to be putting you "through" .
53 replies
24 months ago
Withheld refund after being racially profiled
Kobus. A very pleasant gent at first but highly condescending. Initially the service seemed great, the gent seemed polite and reliable .However this is a front, we app**** for a property with him and initially he was polite but he kept stalling. He said the owner wanted someone to move in immediately and they had someone who would potentially move in. The person did not move in and ultimately we app**** for the apartment with an application cost of 500 the full fee is 1000 but you have the option of paying the rest of the amount if your application is approved. We took this option paid the R500.00 When following up on the application, he said the owner decided to go with someone else , fair enough. We felt we were racially profiles however it was okay as the owner of a property holds the right to decide who moves in to their apartment,even if this is racially motivated ,the property remains that owners. I messaged him to find out if they had anything else available,and it was above our budget. We ended up not getting an apartment under this company. He then informed me that the application deposit would be paid back to me as nothing was wrong on my side. I filled in the refund form and to-date I have not received my refund. When I call him to enquire about my refund first he said he sent it their "finance" department . The. He started avoiding my calls ,so I would call him using the landline at work and magically,he would answer. Then the distasteful remarks started 👀🥴🥴🥴 first he said we both have better he has better things to do. Just last week when I called him he said the money was processed and he has no idea when the money would paid into my account he does not work at the bank. Today again he made those rude and distasteful comments stating R500.00 does not make a difference to his business. I absolutely do not recommend their service
0 replies
25 months ago
The resource you are...
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
56 replies
25 months ago
Rain (Internet service provider)
The service at the Queenwood branch is poor. The miscommunication between the call center and branches creates a major inconvenience for clients
336 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (8.333333333333334%)
3 Star
1 (8.333333333333334%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)