Penta Motor Group
Verified Business
Penta Motor Group
Verified Business
119 Reviews (last 12 months)
Responds in 7 hours 18 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Penta Motor Group delivers a polarized customer experience. The business earns strong praise for individual staff members who go above and beyond, particularly in the sales process at Montana and Brits branches. However, recurring complaints about post-sale administration, unresolved vehicle defects, and communication breakdowns at multiple branches significantly undermine overall satisfaction and trust.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual staff such as Ruan, Tyler, Arushka, and Wanay as exceptional. Praise focuses on patience, product knowledge, and genuine willingness to go the extra mile.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Warranty & Service Plans
7 hours 18 minutesAverage Time To Reply
30 NPSRecommended: Likely
Replied to 85% of negative reviews
Typically takes less than 13 hours 12 min to reply
TrustIndex
0
Score
Ranking
#12
in Warranty & Service Plans
Avg Reply
7 hours 18 minutes
NPS Score
30
Recommended: Likely
Replied to 85% of negative reviews
Typically takes less than 13 hours 12 min to reply
Review Distribution
3.9|119 Reviews
May '25 - Apr '26
5(71.3%)
4(2.8%)
3(0%)
2(3.7%)
1(22.2%)
5(71.3%)
4(2.8%)
3(0%)
2(3.7%)
1(22.2%)
Recent reviews (119)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
T
TM
Thato M
1 reviews | Active since Jan 2020
13 Mar 2026, 05:21
Suzuki return AVB tactics
I own 9 ertigas and the thing that bothers me is that.when ever I have issues or need parts. I get the best service if I send my white employees. But when ever I try to get assistance my self i struggle.i think the fact that suzuki has mostly white stuff is a problem for us blacks. With my rumions at toyota I never struggle to get any service. If looking buy a toyota. I guarantee u will be much happier.
Helpful (0)
|Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
13 Mar 2026, 05:21
Suzuki return AVB tactics
I own 9 ertigas and the thing that bothers me is that.when ever I have issues or need parts. I get the best service if I send my white employees. But when ever I try to get assistance my self i struggle.i think the fact that suzuki has mostly white stuff is a problem for us blacks. With my rumions at toyota I never struggle to get any service. If looking buy a toyota. I guarantee u will be much happier.
0
Replies (0)N
LM
Lebohang M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:25
Suzuki Montana Penta Motor Group
The sales person I dealt with was very dishonest... I was referred to Suzuki Montana to a sales person by the name Mpumelelo Zulu . I am disappointed and upset because of his despondence and dishonesty, what do you mean it's okay to offer subpar service and lie to score a deal ? Sales should not only be about numbers , as clients we are people making a long term financial commitment... I was initially referred to Mr Zulu, who assisted with structuring the deal according to my requirements. After making the necessary submissions to my banker, Mr Zulu became unreachable. I attempted to contact him several times throughout the afternoon, as well as the person who referred me to him, but received no feedback. After multiple attempts to obtain an update, Mr Zulu eventually responded at 17:08, informing me that the vehicle I purchased had been “taken to the wrong place.” Earlier today, it was only when I asked whether delivery could be arranged for tomorrow that he mentioned he was waiting for the vehicle to arrive as it was in transit. I do not understand why this information was not communicated earlier, particularly on Thursday when the person who referred me to him had confirmed whether he could assist with this deal. The lack of transparency and communication is concerning and reflects poorly on the service I have received. Furthermore, I do not understand why it has been my responsibility to follow up on delivery arrangements when I have completed everything that was required of me as the buyer. Mr Zulu’s communication was been very poor, and I am not satisfied with the level of service provided. I wrote a complaint to the manager who was honest concerning the situation, this I appreciated because what initially upset me was his dishonesty ,which led to my time being wasted as he kept spinning senseless stories undermining my intelligence. I do not understand why lying to a customer who is spending money in the direction of the dealership you work for is okay. Lastly this has led me to question the type of staff hired at this dealership. It is unfortunate that lying is almost standard practice in sales. It's wrong and repulsive.
Helpful (0)
|Replies (0)LM
Lebohang M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:25
Suzuki Montana Penta Motor Group
The sales person I dealt with was very dishonest... I was referred to Suzuki Montana to a sales person by the name Mpumelelo Zulu . I am disappointed and upset because of his despondence and dishonesty, what do you mean it's okay to offer subpar service and lie to score a deal ? Sales should not only be about numbers , as clients we are people making a long term financial commitment... I was initially referred to Mr Zulu, who assisted with structuring the deal according to my requirements. After making the necessary submissions to my banker, Mr Zulu became unreachable. I attempted to contact him several times throughout the afternoon, as well as the person who referred me to him, but received no feedback. After multiple attempts to obtain an update, Mr Zulu eventually responded at 17:08, informing me that the vehicle I purchased had been “taken to the wrong place.” Earlier today, it was only when I asked whether delivery could be arranged for tomorrow that he mentioned he was waiting for the vehicle to arrive as it was in transit. I do not understand why this information was not communicated earlier, particularly on Thursday when the person who referred me to him had confirmed whether he could assist with this deal. The lack of transparency and communication is concerning and reflects poorly on the service I have received. Furthermore, I do not understand why it has been my responsibility to follow up on delivery arrangements when I have completed everything that was required of me as the buyer. Mr Zulu’s communication was been very poor, and I am not satisfied with the level of service provided. I wrote a complaint to the manager who was honest concerning the situation, this I appreciated because what initially upset me was his dishonesty ,which led to my time being wasted as he kept spinning senseless stories undermining my intelligence. I do not understand why lying to a customer who is spending money in the direction of the dealership you work for is okay. Lastly this has led me to question the type of staff hired at this dealership. It is unfortunate that lying is almost standard practice in sales. It's wrong and repulsive.
0
Replies (0)AG
Aveshan G
1 reviews | Active since Jan 2020
6 Mar 2026, 06:00
Poor service
I visited the Menlyn Penta Group Service centre, I am beyond frustrated with the level of incompetence and poor attitude at this service centre. On 27 February, I brought my vehicle in for a service. At 11:00, I was told by Quinton that my car was out of its service plan. I corrected this immediately, as my contract covers me up to 60,000km—a fact already confirmed by the advisor who took the booking. Despite this, I was made to collect my vehicle without the work being done. An hour later, after I sent my contract to Quinton, he admitted they "should have checked with Innovation." I gave them a second chance and rebooked for 6 March. Upon arrival, I was met with extreme rudeness from Violet. She again claimed the vehicle was out of plan and demanded cash. When I explained this had already been cleared up, she responded with visible frustration and kept rolling her eyes at me. I eventually had to escalate to a manager just to be told they are "willing to help." This is a paid service, not a favor. I have wasted time and petrol over two separate days due to a lack of internal communication and basic professionalism. I will not be using this service centre again.
Helpful (0)
|Replies (0)AG
Aveshan G
1 reviews | Active since Jan 2020
6 Mar 2026, 06:00
Poor service
I visited the Menlyn Penta Group Service centre, I am beyond frustrated with the level of incompetence and poor attitude at this service centre. On 27 February, I brought my vehicle in for a service. At 11:00, I was told by Quinton that my car was out of its service plan. I corrected this immediately, as my contract covers me up to 60,000km—a fact already confirmed by the advisor who took the booking. Despite this, I was made to collect my vehicle without the work being done. An hour later, after I sent my contract to Quinton, he admitted they "should have checked with Innovation." I gave them a second chance and rebooked for 6 March. Upon arrival, I was met with extreme rudeness from Violet. She again claimed the vehicle was out of plan and demanded cash. When I explained this had already been cleared up, she responded with visible frustration and kept rolling her eyes at me. I eventually had to escalate to a manager just to be told they are "willing to help." This is a paid service, not a favor. I have wasted time and petrol over two separate days due to a lack of internal communication and basic professionalism. I will not be using this service centre again.
0
Replies (0)M
ES