WORST SERVICE EXPERIENCE

THE WORST SERVICE EXPERIENCE!!!!

I am writing this with so much anger because this is not the first time I am experiencing this with Debonairs Ennerdale, last year I also had the very same experience.

Today 06th January 2026 at 19:30 I did an online order and I even had to call to enquire about my order, call centre had to even refer me straight to Ennerdale store, I spoke with the manager by the name Nicholas, I told him how unfair and unprofessional they are, I even asked him if is fair for me as a customer to accept an order that was placed an hour later, it will come even come cold.

Just exactly as I said it “it will come cold” when It got here, the crust was very hard and the pizza itself was cold, I had to drive out to the store at 21:10 while the pizza got to me exactly 21:04.

This is very unacceptable for a customer to be waiting for food in this way!