Debt Rescue
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Debt Rescue receives strong praise for individual consultants who guide clients through stressful financial situations with empathy and dedication. Named agents like Memory Oosthuizen, Owen Naidoo, Trisha Govender, Shannon-Lee Vorster and Marlize van Wyk are repeatedly celebrated. However, serious concerns persist around payment distribution errors causing account terminations, delayed clearance certificates, and inconsistent communication when escalations are needed.
Replied to 82% of negative reviews
Reply time on negative reviews: 1h 58m
TrustIndex
9.6
Ranking
#1
in Debt Management
Reply Time
2h 37m
NPS Score
78
Recommended: Very Likely
Replied to 82% of negative reviews
Reply time on negative reviews: 1h 58m
Jun '25 - May '26
Based on recent customer reviews, Debt Rescue receives overwhelmingly positive feedback for personalised consultant support and effective debt restructuring. Customers repeatedly name specific agents who guide them with empathy through stressful financial situations. While the vast majority describe life-changing relief and professional service, a recurring minority report serious issues with payment misallocation, clearance certificate delays, and unresponsive communication during disputes.
Debt Rescue's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.6). Customers repeatedly name agents like Memory, Owen Naidoo, Trisha, Shannon-Lee, Pearl, and Marlize as exceptional. Reviewers describe consultants going the extra mile with patience, empathy, and ownership, often calling them gems, stars, or angels who restored hope during stressful financial periods.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good day ,I want to say thank you to Lucy Davids from Debt rescue in assisting me with our application for debt rescue to help us secure more financial freedom ,your professonal approach towards the commitment we have was on track and this was a scary experience but with you helping us it was a breeze thx Lucy Davids for the great work and may you grow in every step with new clients and existing ones ,debt rescue is great and awesome !!!!
1 reviews | Active since Jan 2020
Good day ,I want to say thank you to Lucy Davids from Debt rescue in assisting me with our application for debt rescue to help us secure more financial freedom ,your professonal approach towards the commitment we have was on track and this was a scary experience but with you helping us it was a breeze thx Lucy Davids for the great work and may you grow in every step with new clients and existing ones ,debt rescue is great and awesome !!!!
1 reviews | Active since Jan 2020
I had a great experience with the service. The responses were quick and easy to understand, which made everything smooth and stress-free. Zane delivered excellent service—professional, efficient, and helpful throughout. Highly recommend!
1 reviews | Active since Jan 2020
I had a great experience with the service. The responses were quick and easy to understand, which made everything smooth and stress-free. Zane delivered excellent service—professional, efficient, and helpful throughout. Highly recommend!
1 reviews | Active since Jan 2020
I am extremely disappointed with my experience with Debt Rescue. It has now been over a month since I made a payment (31 March), and I still have no clarity on when or if my funds will be distributed. Despite multiple phone calls and emails, including reaching out to the complaints department, I have received no meaningful assistance or resolution. Communication has been poor, and follow-ups feel completely ignored. What makes this situation worse is that I entered debt review to improve my financial standing and recently reached a point where I am no longer over-indebted. I felt empowered to take back control of my finances, especially as my interest rate reverted from 9% to 13%, making it more viable to manage my remaining debt independently rather than continue paying management and insurance fees. However, after making a payment of R3,221.65 on 31 March and requesting to manage my debt directly shortly thereafter, those funds are now sitting frozen with the PDA and have not been paid to my creditor (Standard Bank). As a result, my account is now reflecting as late to date 5th of May through no fault of my own. It is unacceptable that: Funds I paid in good faith have not been distributed My credit profile is being negatively impacted due to internal delays There has been no urgency or accountability from Debt Rescue Leaving the process appears to result in a complete lack of support I am now heading into month two without resolution, and no longer under the protection of debt review, yet still dealing with the consequences of this administrative failure. At this point, I cannot recommend Debt Rescue. The lack of communication, delays in fund allocation, and disregard for client impact are deeply concerning, especially for a company that is meant to help people regain financial stability.
1 reviews | Active since Jan 2020
I am extremely disappointed with my experience with Debt Rescue. It has now been over a month since I made a payment (31 March), and I still have no clarity on when or if my funds will be distributed. Despite multiple phone calls and emails, including reaching out to the complaints department, I have received no meaningful assistance or resolution. Communication has been poor, and follow-ups feel completely ignored. What makes this situation worse is that I entered debt review to improve my financial standing and recently reached a point where I am no longer over-indebted. I felt empowered to take back control of my finances, especially as my interest rate reverted from 9% to 13%, making it more viable to manage my remaining debt independently rather than continue paying management and insurance fees. However, after making a payment of R3,221.65 on 31 March and requesting to manage my debt directly shortly thereafter, those funds are now sitting frozen with the PDA and have not been paid to my creditor (Standard Bank). As a result, my account is now reflecting as late to date 5th of May through no fault of my own. It is unacceptable that: Funds I paid in good faith have not been distributed My credit profile is being negatively impacted due to internal delays There has been no urgency or accountability from Debt Rescue Leaving the process appears to result in a complete lack of support I am now heading into month two without resolution, and no longer under the protection of debt review, yet still dealing with the consequences of this administrative failure. At this point, I cannot recommend Debt Rescue. The lack of communication, delays in fund allocation, and disregard for client impact are deeply concerning, especially for a company that is meant to help people regain financial stability.
1 reviews | Active since Jan 2020
“Working with Shannon Lee from Debt Rescue was a very positive experience. She treated me with respect, took the time to explain the process properly, and was always available when I had questions. She really helped reduce my stress during a tough financial time. I’m grateful for her assistance.”
1 reviews | Active since Jan 2020
“Working with Shannon Lee from Debt Rescue was a very positive experience. She treated me with respect, took the time to explain the process properly, and was always available when I had questions. She really helped reduce my stress during a tough financial time. I’m grateful for her assistance.”
1 reviews | Active since Jan 2020
Just want to thank Lorneh and Lebo for there excellent service and assistance. You guys are truly amazing need more people like you. THANK YOU
The most common complaint about Debt Rescue, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Billing, Payments & Financial Accuracy (3.8). While most payments process correctly, several customers describe serious distribution errors where funds went to wrong accounts, causing creditor terminations, summonses, and extended repayment terms. Refunds for overpayments and paid-up letter retrieval often require persistent customer-driven follow-up.
Debt Rescue scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.4); their weakest is Payment Management (3.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Debt Rescue has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 2,579 reviews in the last 12 months. They reply to 82% of negative reviews, typically within 1 hour 58 min. Hellopeter has tracked Debt Rescue across 11,687 total reviews. How is the TrustIndex calculated? →