Debt Restruct
Claimed Business
Debt Restruct
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.6|5 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Debt Restruct
Debt Restruct has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Debt Restruct across 124 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNP
Nonku P
1 reviews | Active since Jan 2020
10 Oct 2025, 08:26
*****ulent Debt Review by Xander Human
I was *********ly placed under debt review by Xander Human from debt Restruct in 2022 when I only needed one loan to pay my creditors. When I discovered the truth, I immediately requested to cancel, but they refused. Later, I learned that *****ulent documents with forged signatures were submitted in my name without my consent. I need proper action and resolution as the issue remains unresolved, Despite reporting this matter to the NCR, I am still waiting for their response since August 2025, my complaint was given to Mthokozisi Dlamini who never get back to me. This conduct is *********, *****ulent, and has severely affected my credit record.
Helpful (0)
|Replies (0)NP
Nonku P
1 reviews | Active since Jan 2020
10 Oct 2025, 08:26
*****ulent Debt Review by Xander Human
I was *********ly placed under debt review by Xander Human from debt Restruct in 2022 when I only needed one loan to pay my creditors. When I discovered the truth, I immediately requested to cancel, but they refused. Later, I learned that *****ulent documents with forged signatures were submitted in my name without my consent. I need proper action and resolution as the issue remains unresolved, Despite reporting this matter to the NCR, I am still waiting for their response since August 2025, my complaint was given to Mthokozisi Dlamini who never get back to me. This conduct is *********, *****ulent, and has severely affected my credit record.
0
Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
16 Sept 2025, 14:31
UNHAPPY CLIENT WHO WANTS ANSWERS
My husband and I took out loans at African Bank to build our house in the EC 6 years ago. I then ran into arrears and Debt Restruct was there to help... I never missed payments, always paid on time and didn't have issues with them until they stopped sending me statements (which after calling them more than once, they decided to send me statements monthly) but that wasn't it.... I received a statement on the 2 Sept 2025 regarding to an amount due. Last month I received a statement that advised me that I owe about R6000+- and the R5720 was debited n I was left with a R1000+- to still pay.... Now all of a sudden I was told on email sent to me with a statement saying I owe a R94000 for both accounts. I have called and sent numerous emails to these people with questions that I need answers for but I get a response to say that my query is resolved, hee like come on how can a complaint be resolved but the answers have not been provided. I am going to be sending all correspondence to my lawyers as well as I need them to sort this out n tell me what is happening because when I call the Contact Centre, the agents are rude and sarcastic, you can literally hear that they dnt have customer service skills.. I dont mind teaching them a skill or two.
Helpful (0)
|Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
16 Sept 2025, 14:31
UNHAPPY CLIENT WHO WANTS ANSWERS
My husband and I took out loans at African Bank to build our house in the EC 6 years ago. I then ran into arrears and Debt Restruct was there to help... I never missed payments, always paid on time and didn't have issues with them until they stopped sending me statements (which after calling them more than once, they decided to send me statements monthly) but that wasn't it.... I received a statement on the 2 Sept 2025 regarding to an amount due. Last month I received a statement that advised me that I owe about R6000+- and the R5720 was debited n I was left with a R1000+- to still pay.... Now all of a sudden I was told on email sent to me with a statement saying I owe a R94000 for both accounts. I have called and sent numerous emails to these people with questions that I need answers for but I get a response to say that my query is resolved, hee like come on how can a complaint be resolved but the answers have not been provided. I am going to be sending all correspondence to my lawyers as well as I need them to sort this out n tell me what is happening because when I call the Contact Centre, the agents are rude and sarcastic, you can literally hear that they dnt have customer service skills.. I dont mind teaching them a skill or two.
0
Replies (0)IG
Itumeleng G
1 reviews | Active since Jan 2020
6 Aug 2025, 14:02
****MED BY - DEBT RESTRUCT (MY DEBT HERO)
Bad bad - I was placed under debt review without agreement, no recording nothing to prove that i agreed. NCR has requested them to remove me from the debt review in March. Emails were sent to follow up with no response. This Company is bad they should be reported to the relevant authorities.
Helpful (0)
|Replies (0)IG
Itumeleng G
1 reviews | Active since Jan 2020
6 Aug 2025, 14:02
****MED BY - DEBT RESTRUCT (MY DEBT HERO)
Bad bad - I was placed under debt review without agreement, no recording nothing to prove that i agreed. NCR has requested them to remove me from the debt review in March. Emails were sent to follow up with no response. This Company is bad they should be reported to the relevant authorities.
0
Replies (0)RB
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PF
Paul F
1 reviews | Active since Jan 2020
24 Feb 2025, 12:11
Pathetic is a compliment to the poor service one receives
Be extremely careful when dealing with this company and affiliated My Debt Hero. They are extremely quick to sign you up but then when you need updates or information there is less than zero support. Their customer service mail doesnt work, call centre is even more useless and mail to direct individuals (10 in one mail) cannot seem to find time of day to assist. Just dont!
Helpful (0)
|Replies (0)PF
Paul F
1 reviews | Active since Jan 2020
24 Feb 2025, 12:11
Pathetic is a compliment to the poor service one receives
Be extremely careful when dealing with this company and affiliated My Debt Hero. They are extremely quick to sign you up but then when you need updates or information there is less than zero support. Their customer service mail doesnt work, call centre is even more useless and mail to direct individuals (10 in one mail) cannot seem to find time of day to assist. Just dont!
0
Replies (0)PN
Phumzile N
1 reviews | Active since Jan 2020
14 Feb 2025, 08:22
Cancelling my services due to lack of communication
I am under debt review with Debt Restruct and I would like to cancel my services no one has called me to provide me with assistance. I am cancelling due to their lack of feedback and their lack of communication. Can someone give me a call.
Helpful (0)
|Replies (0)PN
Phumzile N
1 reviews | Active since Jan 2020
14 Feb 2025, 08:22
Cancelling my services due to lack of communication
I am under debt review with Debt Restruct and I would like to cancel my services no one has called me to provide me with assistance. I am cancelling due to their lack of feedback and their lack of communication. Can someone give me a call.
0
Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
13 Dec 2024, 09:06
Debt restructure
I was wrongfully put under debt review by debt restructure without any agreement now I'm in red flag because of them. When I ask for recording they denied just to prove that I have agreement with them. I'm so very very angry because I cannot do anything for myself please please help me.
Helpful (0)
|Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
13 Dec 2024, 09:06
Debt restructure
I was wrongfully put under debt review by debt restructure without any agreement now I'm in red flag because of them. When I ask for recording they denied just to prove that I have agreement with them. I'm so very very angry because I cannot do anything for myself please please help me.
0
Replies (0)