Sibongile M

UNHAPPY CLIENT WHO WANTS ANSWERS

My husband and I took out loans at African Bank to build our house in the EC 6 years ago. I then ran into arrears and Debt Restruct was there to help... I never missed payments, always paid on time and didn't have issues with them until they stopped sending me statements (which after calling them more than once, they decided to send me statements monthly) but that wasn't it.... I received a statement on the 2 Sept 2025 regarding to an amount due. Last month I received a statement that advised me that I owe about R6000+- and the R5720 was debited n I was left with a R1000+- to still pay.... Now all of a sudden I was told on email sent to me with a statement saying I owe a R94000 for both accounts. I have called and sent numerous emails to these people with questions that I need answers for but I get a response to say that my query is resolved, hee like come on how can a complaint be resolved but the answers have not been provided. I am going to be sending all correspondence to my lawyers as well as I need them to sort this out n tell me what is happening because when I call the Contact Centre, the agents are rude and sarcastic, you can literally hear that they dnt have customer service skills.. I dont mind teaching them a skill or two.