Debt solutions is the worse

I'm a client of Dept solutions sa for about 4 months. They have been deducting money from my account but they didn't destribute funds to my creditor. I my account are on areas and my credit score is getting worse and worse. I called the consultant got no explanation. Manager refused to speak to me. I requested to call the complaint department but I was given the email address I used to send my documents when I joined the company. I wrote the email it was not answered. Called the consultant and I was insulted by women called Zama Zondi and refused to send me the recording of the call