Transfer from 17.7

Hi firstly I would like to thank them for clearing me under debt review but it was very horrible when Capitec bank requested a transfer form 17.7 from my debt review company, that when I requested that form 17.7 on November 2024 up untill now I haven't received anything and what they're doing is excuses. So please help because I can't get a loan from Capitec because of that form 17.7