Debtout/Melon Marketing
Claimed Business
Debtout/Melon Marketing
Claimed Business
112 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Debtout/Melon Marketing is overwhelmingly praised as a professional and supportive debt review partner. Customers consistently highlight the friendliness, patience, and dedication of named consultants. The business scores highly across all five service themes, with particular strength in Customer Service & Professional Guidance (4.6) and Trust, Transparency & Compliance (4.5). The near-universal 5-star ratings reflect genuine customer appreciation for the company's approach to debt management.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual agents like Shannen, Shinay, Zimkhitha, Ebrahim, and Devershia, praising their professionalism, patience, friendliness, and willingness to go the extra mile. The team is described as empathetic and supportive.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#26Ranked In Debt Management
17h 10mReply Time
68 NPSVery Likely
Replied to 33% of negative reviews
Reply time on negative reviews: 36 hours 32 min
TrustIndex
0
Ranking
#26
in Debt Management
Avg Reply
17h 10m
NPS Score
68
Recommended: Very Likely
Replied to 33% of negative reviews
Reply time on negative reviews: 36 hours 32 min
Review Distribution
4.8|112 Reviews
May '25 - Apr '26
5(91.2%)
4(2.9%)
3(0%)
2(0%)
1(5.9%)
5(91.2%)
4(2.9%)
3(0%)
2(0%)
1(5.9%)
Recent reviews (112)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceH
TS
Tiaan S
1 reviews | Active since Jan 2020
25 Feb 2026, 14:52
Not Happy
I have never received such bad service, a woman named Chantal helped me. Very friendly. But I made it clear to her if I am going to do this it's on my own time. She harassed me for days, mornings, evenings, messages. Firstly she gave me one down payment figure, then when I got the quote it was much higher. Then she tells some BS story... So I submitted my documents eventually, now there is still one missing, thinking she can't go ahead without that doc. Keeps on harassing me. Now I have been told at 4 this afternoon that my accounts are going to freeze. I haven't had time to inform clients of my new account. Now I am basically *****ed. I am not happy
Helpful (0)
|Replies (0)TS
Tiaan S
1 reviews | Active since Jan 2020
25 Feb 2026, 14:52
Not Happy
I have never received such bad service, a woman named Chantal helped me. Very friendly. But I made it clear to her if I am going to do this it's on my own time. She harassed me for days, mornings, evenings, messages. Firstly she gave me one down payment figure, then when I got the quote it was much higher. Then she tells some BS story... So I submitted my documents eventually, now there is still one missing, thinking she can't go ahead without that doc. Keeps on harassing me. Now I have been told at 4 this afternoon that my accounts are going to freeze. I haven't had time to inform clients of my new account. Now I am basically *****ed. I am not happy
0
Replies (0)SJ
Susanca J
1 reviews | Active since Jan 2020
25 Feb 2026, 10:29
Great aftercare service
Their clientele is one of the best. I received a call from Ebrahim today, very humble and going the extra mile to ensure the client is happy and have a peace of mind. Thank you Ebrahim, may God Bless you.
Helpful (0)
|Replies (0)SJ
Susanca J
1 reviews | Active since Jan 2020
25 Feb 2026, 10:29
Great aftercare service
Their clientele is one of the best. I received a call from Ebrahim today, very humble and going the extra mile to ensure the client is happy and have a peace of mind. Thank you Ebrahim, may God Bless you.
0
Replies (0)SJ
Susanca J
1 reviews | Active since Jan 2020
20 Feb 2026, 09:01
Furious Beyond
Beyond furious... Feeling ****med. So we have been signed up with them since 2023. Paid every month and then made agreement to make partial payment for December 2023 but paid it up to date within 3 months after. Few days ago my husband contacted them to ask howcome the debt is not even closed to being settled as we are supposed to be done in march 2027. For them only to reply this morning stating few accounts has been terminated without our knowledge and the amounts balances is far different to the monthly statement balance. For all these years where have our money really been going to. This is unacceptable
Helpful (0)
|Replies (0)SJ
Susanca J
1 reviews | Active since Jan 2020
20 Feb 2026, 09:01
Furious Beyond
Beyond furious... Feeling ****med. So we have been signed up with them since 2023. Paid every month and then made agreement to make partial payment for December 2023 but paid it up to date within 3 months after. Few days ago my husband contacted them to ask howcome the debt is not even closed to being settled as we are supposed to be done in march 2027. For them only to reply this morning stating few accounts has been terminated without our knowledge and the amounts balances is far different to the monthly statement balance. For all these years where have our money really been going to. This is unacceptable
0
Replies (0)CM
Cabonena M
1 reviews | Active since Jan 2020
26 Nov 2025, 13:08
Deptout help me to s...
Deptout help me to survive in life because they understand what you ask for
Helpful (0)
|Replies (0)CM
Cabonena M
1 reviews | Active since Jan 2020
26 Nov 2025, 13:08
Deptout help me to s...
Deptout help me to survive in life because they understand what you ask for
0
Replies (0)E
TS
Thandiwe S
1 reviews | Active since Jan 2020
26 Nov 2025, 07:58
Service is good and ...
Service is good and always there when you need help
Helpful (0)
|Replies (0)TS
Thandiwe S
1 reviews | Active since Jan 2020
26 Nov 2025, 07:58
Service is good and ...
Service is good and always there when you need help
0
Replies (0)S
Sepadi
1 reviews | Active since Jan 2020
26 Nov 2025, 07:46
They were able to help me regain my financial freedom because before that I could barely make it to month end with my salary
They were able to help me regain my financial freedom because before that I could barely make it to month end with my salary.They also made me understand the whole price of debt review before I could sign anything that is why now am encouraging those who are struggling to pay their debts to contact Debtout
Helpful (0)
|Replies (0)S
Sepadi
1 reviews | Active since Jan 2020
26 Nov 2025, 07:46
They were able to help me regain my financial freedom because before that I could barely make it to month end with my salary
They were able to help me regain my financial freedom because before that I could barely make it to month end with my salary.They also made me understand the whole price of debt review before I could sign anything that is why now am encouraging those who are struggling to pay their debts to contact Debtout
0
Replies (0)