Unhappy customer

I bought a pair of sneakers for my son online on Thursday 4th of September , paid in full and opted for the click and collect option from the Centurion store. My order was going to be ready for pick up yesterday 5th of September, to my surprise my order has been cancelled without any communication whatsoever. This is very disappointing, what kind of business does that😡. I wish I had checked the reviews prior to buying from their online store.