Terrible service

(Order #2490) Placed an order on 3 August 2021 fro 3 items. Received 1 of 3 items. Have been advised on numerous occasions that my other 2 items would be delivered. After countless unfulfilled promises to deliver my other 2 items I requested a refund. Was advised on 1 October 2021 that my refund would be processed. Still no refund received. If I do not receive my refund by this afternoon my attorneys will be sending a letter of demand first thing Monday morning.