PATHETIC SERVICE FROM DECOR HANDLES

I wish to express my extreme dissatisfaction with the service provided by Tadley and Eastleigh Warehouse. On December 29th, I notified Tadley that I received only 21 out of 26 granite handles ordered, despite payment being made in full.

Tadley responded on January 2nd (3 days later), stating they were closed for holidays and would assist on January 12th. As promised, I waited until today, January 12th, but received no communication.

Upon calling Eastleigh Warehouse: - A staff member failed to listen to my query and transferred me to Tadley, who didn't answer. - I was transferred back to the switchboard and spoke to the same staff member, who was extremely rude and unprofessional. She screamed, "How must he help you if he was on leave from 17th?" despite my clear explanation of Tadley's commitment to assist today. - She took my details, stating Tadley would call back. No one has contacted me since.

As a consumer, I am entitled to receive the goods I paid for, as per the Consumer Protection Act (CPA) of South Africa. The delay and lack of communication from Tadley and Eastleigh Warehouse constitute a breach of my consumer rights.

I request: 1. Immediate dispatch of the missing handles. 2. A written explanation for the lack of communication and service. 3. Action taken regarding the staff member's behaviour. 4. Confirmation of when I can expect resolution.

I trust that this matter will be escalated urgently, as I'm entitled to receive my order in full.