Horrific Work Ethic

Due to covid and personal reasons we had to cancel our wedding plans and could not move them. We had paid decor mechanics in full weeks before the wedding in good faith. We paid over R 8 000.00 and they are refusing to pay it back to us. When you phone or send emails, they are just simply ignored. They hide behind the reason that they can only start working at level 1.... surely your internet banking works?? Overall shady & I will never deal with them ever in my life again.

We paid for a service we could not use and now they are just keeping our money. Where in your life is that ok?? No initiative was taken to see where they could help the customer, no payment plan was proposed or even just a simple pick up of a phone to talk to the customer and explain whats going on. Proper shady business. Cant get a hold of the owner or the manager, poor service & quality.