Inexperienced staff can cost you dearly

Difinitive Water in Somerset West installed a tannin removal and softner vessel with an automatice head for backwash. Firstly the company had no idea whatsoever to program the automatic head for the correct backwash cycle. This resulted in the tannin getting contaminated due to insufficient backwash as Chandre simply said - leave it on the factory setting which was way too infrequent. This resulted in a fish smell in our water. Upon discussion with him - he simply tried to sell a bigger vessel. He also took our water for testing - and sent the test results back - OMITTING TO TELL US THAT OUR LANGELIER COUNT WAS WAY WAY OFF THE CHART AND THE WATER IS SUPER CORROSIVE AND SHOULD NOT BE PUMPED THROUGH OUR COPPER PIPES!!!! If Chandre had any knowledge of Water and the tests - he would have adviced us to stop - put in a vessel to correct the corrosiveness as the water at the time could have resulted in massive damage to copper plumbing and hundred of thousands of rands in replacement of piping. Chandre does not know the business he is in and I believe he just jumped on the band wagon to make a quick buck during the water crises time in Cape Town. I have found a true expert. You welcome to call me on ********** to get the details .