Wasted Money on DEFY - Defective Product, No Resolution

I purchased a DEFY dishwasher from House and Home Bloemfontein on 16 December 2024, specifically choosing DEFY based on its reputation. That decision has turned into a complete regret.

Within 11-months, the dishwasher started failing with an “Error 1” (unable to pump out water). I reported the issue through House and Home and DEFY logged a case (Ref: 16319148). A technician attended and the problem appeared resolved — but only for a short time. The same fault returned, and after a second repair attempt (re-opening the same case), the situation worsened: the unit started leaking and tripping the electricity, posing a clear safety risk.

I escalated the matter directly with DEFY (Ref: 16634242) and requested that the unit be properly tested. Their authorised service provider, Electrocorp Bloemfontein, collected the dishwasher on 28 February 2026. After repeated follow-ups, I only received feedback on 16 March — more than two weeks later — stating (via e-mail) that the unit had been repaired, tested multiple times, and had no leaks or errors.

The dishwasher was returned to me and installed by Electrocorp staff on 18 March 2026. On the very first cleaning cycle, it leaked again, tripped the electricity, and displayed the exact same “Error 1”.

So, after multiple repair attempts, weeks without the appliance, and following every prescribed process, I am back exactly where I started — with a defective product.

This is a clear failure to comply with the Consumer Protection Act 68 of 2008. The product is not of good quality, not durable, and repeated repair attempts have failed. DEFY has not honoured the imp**** warranty of quality. DEFY’s product quality, authorised service providers, and after-sales service have clearly deteriorated. There has been no effective resolution, no accountability, and no regard for customer inconvenience or safety. I will not buy DEFY again.

I strongly advise others to think twice before spending their hard-earned money on a brand that does not stand behind its products.