Defy Appliances
2.5|4,852 reviews
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Anonymous
1 reviews | Active since Member
05 May 2026, 01:02
BAD SERVICE FROM DEFY WARRANTY DEPARTMENT
Am very disappointed with the service I got from defy after purchasing a mirror microwave for R1600 and stopped working within 8 months of purchase. I took it back to Fair Price Mayibuye for repairs since it was still under warranty and defy refused to fix the microwave claiming there were ****roaches inside. I tried to show them the bad reviews on Takealot about a common default of a busting sound and not warming that many customers were complaining about, but they never listened. Spent money on transport taking it back to the store, now will have to spend again on a useless microwave that will require additional costs to fix even though it was still under warranty. A very disappointed because my hard-earned money is being flushed down the drains. Reference number 23695344
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Replies (1)Defy Appliances's replyOfficial
05 May 2026, 07:05Good day Liberty Nhlapho,
Please accept our sincere apologies for the inconvenience you have experienced regarding this matter.
We kindly ask that you refer to the product manual/warranty terms, which state that the Company shall not be responsible for damages caused by cockroaches, insects, and/or any other animals.
Based on this policy, damages resulting from such causes unfortunately fall outside of the Company’s responsibility.We understand this may be disappointing, and we regret any inconvenience caused.
Warm Regards,Defy Customer Care
Please accept our sincere apologies for the inconvenience you have experienced regarding this matter.
We kindly ask that you refer to the product manual/warranty terms, which state that the Company shall not be responsible for damages caused by cockroaches, insects, and/or any other animals.
Based on this policy, damages resulting from such causes unfortunately fall outside of the Company’s responsibility.We understand this may be disappointing, and we regret any inconvenience caused.
Warm Regards,Defy Customer Care
Best regards,
Defy Appliances's reply05 May 2026, 07:05
Official
Good day Liberty Nhlapho,
Please accept our sincere apologies for the inconvenience you have experienced regarding this matter.
We kindly ask that you refer to the product manual/warranty terms, which state that the Company shall not be responsible for damages caused by cockroaches, insects, and/or any other animals.
Based on this policy, damages resulting from such causes unfortunately fall outside of the Company’s responsibility.We understand this may be disappointing, and we regret any inconvenience caused.
Warm Regards,Defy Customer Care
Please accept our sincere apologies for the inconvenience you have experienced regarding this matter.
We kindly ask that you refer to the product manual/warranty terms, which state that the Company shall not be responsible for damages caused by cockroaches, insects, and/or any other animals.
Based on this policy, damages resulting from such causes unfortunately fall outside of the Company’s responsibility.We understand this may be disappointing, and we regret any inconvenience caused.
Warm Regards,Defy Customer Care
Best regards,