Shocking Service

I went to Dekra in Hillcrest to get a conditions report for my vehicle. I was told I need to make an appointment, I was quoted R750, which I was happy with as I had called the week before and got the same quote. I made an appointment for the next day at 10:00. When I arrived at the agreed upon time the guys gave me gears for not being there at 8am, then acted like they were doing me a favour still doing the report. They then charged me over R1000 for the report, even when I argued that they quoted me R750.

I grudgingly paid and went off while they did the report. I needed a colour copy of the report so they emailed it to me. I was in a hurry so couldn't speak to the guys. When I got home and checked my email they had failed me on headlights and tail lights amongst other things, which I understood. The headlights however just say defective. The lights all work perfectly so not sure what the issue is. I then emailed back asking the question. No answer, I called at least 3 times no one answered the phone. I then went in and asked in person, no one would talk to me as the guy who had done the inspection was not there. I asked the guy that was there to look at the lights quick and to tell me what he thought and he just said no, clearly covering for the other guy. I then went to reception, I asked the lady what time he would be in and she said much later, but would I like to leave a message. So I left a message with my name and number and my registration number so he could call me back. This was 2 weeks ago... I have heard nothing. How am I supposed to rectify if I don't know what's wrong. The lights work perfectly as far as I can see. Ridiculous service and was ********** too.