Dekra Automotive
Verified Business
|1.5|22 Reviews (last 12 months)|Responds in 20h 12m
Dekra Automotive
Verified Business
|1.5
22 Reviews (last 12 months)
Responds in 20h 12m
AI Review Summary
Based on recent customer reviews, Dekra Automotive is facing significant customer experience challenges across multiple branches. Customers consistently mention concerns around inspection accuracy, with a recurring theme being vehicles that allegedly passed roadworthy or technical inspections later revealing serious mechanical or structural defects. Frustrations also surface regarding staff conduct, perceived rudeness, long waiting times, and disputed failure reasons such as minor scratches or windscreen cracks. Allegations of bribery solicitation appear in several accounts. A smaller set of customers highlight positive interactions, praising specific staff members for professionalism, patience, and going the extra mile to assist.
Performance(last 12 months):
Trustindex Rating
3Ranked In Automotive
#157Reply Time
20h 12mReplied to 72% of negative reviews
Reply time on negative reviews: 22h 51m
TrustIndex
3
Ranking
#157
in Automotive
Reply Time
20h 12m
Replied to 72% of negative reviews
Reply time on negative reviews: 22h 51m
Frequently Asked Questions About Dekra Automotive
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