Deltec energy solutions
1.6|23 reviews
GT
Gloria T
1 reviews | Active since Member
10 Apr 2024, 13:22
Very Unhappy Customer... Deltec Batteries are ****!!
DO NOT!!!! EVER IN YOUR LIFE BUY A DELTEC BATTERY .I regret the day i bought a Deltec battery really... I bought a Deltec 628 battery on the 18 May 2023 in Mafikeng and i was told it will last for atleast two years, to my surprise the battery has been giving me problems since March 2024 not even a year. It seems the shop in Mafikeng is closed down and i tracked head office number in Alberton, spoke to a lady called Debreitte who was really not sympathetic and just not willing to go an extra mile. I explained my story that i am have a battery problem but it seems the shop is closed so how can they assist since its under warranty. She told me the closest shop is in Rustenburg otherwise there is no way they can assist i must just take the battery to Rustenburg for testing. I mean really!!! I am +- 200km away from Rustenburg my car does not start every morning when i am supposed to go to work and even during the day if i park it for more than 2hours. Tell me how on earth will i get there, i was given no alternative whatsoever but just told i must take the battery to rustenburg. My R1530 went down the drain its not even a year and quiet frankly they do not care at Deltec... I really am ****ed and regret the day i bought this battery.
Helpful (0)
Replies (53)0
Replies (53)GT
Gloria T's updateReviewer Update
11 Apr 2024, 08:44I however decided to look up on google the Rustenburg Deltec branch and God sent me an angel. With one call a lady called Riet was very helpful, kind and sympathetic she tried and exhausted all options to assist me. She then asked me to go to Auto Wheels in Mafikeng to ask them to test the battery for me and ask them if they can assist so that when their office make deliveries to auto wheels they can take the battery to Rustenburg for testing and possible replacement. I went to auto wheels and believe me those guys are more friendly than anything, they go an extra mile and they took it upon themselves to communicate with Deltec Rustenburg, they tested the battery and then communicated to give me a new battery then claim it back from Deltec. In less than 20 minutes i was sorted and ready to go. I am very happy with DELTEC RUSTENBURG branch with the arrangement they made with auto wheels to assist me in that desperation and i wish the Head Office could take notes and also know the worth of their clients. Thank you
GT
Gloria T's update11 Apr 2024, 08:44
Reviewer Update
I however decided to look up on google the Rustenburg Deltec branch and God sent me an angel. With one call a lady called Riet was very helpful, kind and sympathetic she tried and exhausted all options to assist me. She then asked me to go to Auto Wheels in Mafikeng to ask them to test the battery for me and ask them if they can assist so that when their office make deliveries to auto wheels they can take the battery to Rustenburg for testing and possible replacement. I went to auto wheels and believe me those guys are more friendly than anything, they go an extra mile and they took it upon themselves to communicate with Deltec Rustenburg, they tested the battery and then communicated to give me a new battery then claim it back from Deltec. In less than 20 minutes i was sorted and ready to go. I am very happy with DELTEC RUSTENBURG branch with the arrangement they made with auto wheels to assist me in that desperation and i wish the Head Office could take notes and also know the worth of their clients. Thank you