Deluxe Laser - Be Warned - Deluxe DONT deliver on what they Promise

Deluxe laser as a company accepts no responsibility for offering a service of Laser Hair removal to you that they GUARANTEE results Once they have your money all the risk lies with you the client. They falsely advise the number of treatments required to get the desired results. On seeking recourse for lack of results They stand behind. “ company policy” as an excuse to lack of performance. My son and I after 2 years of paying R34000 are at square 1 we may as well thrown the money in the bin. After numerous requests and communications with Deluxe they were not prepared to refund me a begrudgingly reduced amount of R25000. ( i even at a big stretch tried to take some responsibility, and in a spirit of compromise agreed to reduce what i had paid ) They initially offered me a credit voucher to use in their stores. Honestly why would i ever accept a voucher for a laser service i already had absolutely no faith in They eventually after many emails agreed to R15000 and wanted me to sign a confidentiality clause. I wonder why , something to hide. I chose to reject the money offered and rather choose the social media route to warn and advise people to not support a company that dupe clients by offering special after special. To commit to a service that they well know the chances will not work in the required time frame and you have no choice but to carry on with the next treatment because you've already paid so much money. So maybe just a few more you'll get the desired results, BUT not to be. All the blame is placed on me , time frame , wrong hair color, etc etc. the excuses and different “REASONS “ were actually laughable. Even their brochure info has been adjusted since they first opened. Clearly what they first promised has been a problem. They offer treatment packages 5 plus 1 free, now lately 4 plus 2 free and even now a 50 % of any treatment they offer. Ask your self the question why ? Deluxe are opening branches all over and while im sure there are maybe some success stories and I hope there are. My opinion is if you offer a service that you guarantee permanent hair removal if you don't deliver, surely you should refund the client , bare minimum. Accept responsibility , learn from it , and adjust your business plan accordingly. Not decline, offer all sorts of excuses They even said they gave free treatments , which they did. But at the time they didn't even know that they were due to shoddy accounting. Only after i was so unhappy with the results and did a summary did they twig. The point however was wether paid or not the results promised were not forthcoming. So its morally wrong that a company gets to hide behind company policy and you pay a fortune and its ok for them. They are offering specials , opening branches promising and not delivering. And you can kiss your money paid goodbye. Its a matter of principal and morally offensive Be warned and Aware Deluxe laser is only interested in your money Once they have it , you're on your own. Rather try company's that actually deliver what they promise for your hard earned money.